Case Studies

Discover the power of KPSOL

Dive into our case studies to see how KPSOL has played a key role in our clients increase service delivery quality and efficiency

  • Contact Centre
  • Employee Knowledge Sharing
  • Service Desk
  • Web Self-Service

Baldwin County Commission Customer Service Advisors provide expert advice and guidance to citizens with KPS Universal Knowledge

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  • Contact Centre
  • Employee Knowledge Sharing
  • Service Desk

KPS provides LBBD a single unified platform to capture and quickly access information from a variety of sources

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  • Contact Centre
  • Service Desk

KPS product ensures IU Health representatives provide patients with quality and timely information

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  • Web Self-Service

Helping Universities to Save Money and Improve Student Services

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  • Service Desk
  • Web Self-Service

SRO Solutions Improve Business in Offshore and Marine Sectors using Knowledge Management

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  • Contact Centre
  • Web Self-Service

Customer Service – Which Channels are Trending?

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  • Contact Centre
  • Web Self-Service

When Outdated Systems no Longer Meet Requirements in Online Retail Contact Centre

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  • Contact Centre

Knowledge Management delivers efficiencies in Public Health Contact Centres

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  • Contact Centre

Knowledge Management Software for Accessing Multiple Content Formats

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