Knowledge Management Case Studies & Knowledge Base Examples from Knowledge Powered Solutions (KPS)

Case Studies

To find out more about how KPS’ Knowledge Management software has helped our clients to increase service delivery quality and efficiency, and how it could help you, download one of our knowledge management case studies below:

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Download our knowledge base examples below with knowledge management case studies from multiple environments and industries

  • All
  • Contact Centre
  • Employee Knowledge Sharing Solutions
  • Service Desk
  • Web Self-Service

IT Service Desk Challenges and Solutions

When that employee is working in front-line services such as an IT service desk environment, an inability to provide the right information at first co...

IT Service Management

Web Self Service

An Abundance of Information vs. What you need When you need It Information is everywhere, on demand 24/7 but the only information you want at any one ...

Contact Centres

Sunrise Software

Sunrise Software Knowledge Management Solution for Help-desk and Customer Service Centres Sunrise is the UK‘s leading independent developer and solu...

IT Service Management

Stroma Knowledge Management Software

Stroma Service Consulting IT Service Management Solutions Stroma Service Consulting is an established IT consulting company that supports clients with...

IT Service Management

Quintica Knowledge Management Software

Quintica Knowledge Management Software for Enhancing Service Management Formed in 2001, Quintica is an ICT Technology and Professional Services system...

Contact Centres

NCC Group

NCC Group Escrow Management Solution We are working with NCC Group, a leading provider of Escrow Solutions, to offer our customers the peace of mind o...

Industry Sectors