Sunrise Software - Case Study - Knowledge Powered Solutions (KPS)

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Sunrise Software Knowledge Management Solution for Help-desk and Customer Service Centres

Sunrise is the UK‘s leading independent developer and solution provider for Help Desk and Customer Centre software. With the number and complexity of calls into the help desk rising rapidly and the resources required to maintain the quality of customer service not keeping pace, organizations are demanding a new solution from vendors.  Integration of knowledge management software within the help desk environment allows organizations to store and grow both knowledge and solutions to questions in one central location.  Sunrise chose KPS for its complete knowledge management solutions.

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