Solutions - Employee Knowledge Sharing
Empower Your Team with Seamless Knowledge SharingBoost business efficiency through collaborative knowledge sharing. A knowledge sharing platform promotes internal knowledge sharing with team members, by creating an easy way of distributing, sharing and searching information across multiple departments or business divisions.
Boost productivity & reduce costs
You can rest assured that the KPSOL team will guide you through every step of the deployment process, with a focus on searchability, security, and tailoring the configuration. Our process integrates seamlessly with your existing processes, getting your system live in days, not months.
Reduction in Employee Training Time
For new starters with the introduction of an effective Knowledge Management System
Increase in Customer Satisfaction
A knowledge management system speeds up accurate responses, reducing frustration.
Increase in Employee Productivity
By eliminating lengthy searches and data confirmation, employees gain more time for other tasks.
Employee Knowledge Sharing Benefits
Create a Knowledge Sharing Culture
Facilitate effective decision-making and accelerate company growth by capturing and sharing relevant information across departments.
Increased Employee Productivity
Enable employees to self-serve their questions, reducing search time and allowing more focus on their core tasks.
Reduced Knowledge Loss
Document and retain invaluable tacit knowledge from experienced employees, ensuring continuity even after they leave.
Improved Employee Engagement
Allow employees to provide feedback and suggestions within the knowledge base, fostering engagement and continuous improvement.
Check out our real world results
Contact 121 Knowledge Management Software
Contact 1-2-1 Australia Knowledge Management Software for Business Process Outsourcing ...
- Contact Centre
Baldwin County Commission Customer Service Advisors provide expert advice and guidance to citizens with KPS Universal Knowledge
Baldwin County, Alabama, located along the shores of the Gulf ...
- Contact Centre
- Employee Knowledge Sharing
- Service Desk
- Web Self-Service
IT Service Desk Challenges and Solutions
When that employee is working in front-line services such as ...
- Service Desk
Key features to Supercharge your team
We have a whole host of powerful features your team can utilise straight out the box, but here are a few we think will be the most vital to unleash your teams potential.
Discussion Forums
Knowledge comes in many forms – structured documents, formal work instructions, user guides to name a few. Tacit knowledge is more informal and can often take the form of a discussion. By providing the ability to store and monitor this discussion in the knowledge base, no knowledge is lost – even turning discussions into formal content.
Configurable Layouts
Different pages for different teams can be set up using drag and drop. Personalising the knowledge base experience is key to user adoption, ensure your different teams see exactly what matters to them, as soon as they log in.
Ask the Expert
Knowledge gaps are quickly filled by providing users with the ability to request missing knowledge. Subject matter experts can view the requests and can action these in a number of ways – by discussing the matter further through our online messaging system, linking the request to an existing article or creating new information to satisfy the request.
Rework Requests
Ensure your knowledge base is kept up to date by empowering your users to flag any changes that may be required to content. This means that every time a user is searching, they are also reviewing the content, which adheres to knowledge management best practice. The request alerts the relevant subject matter experts who can reject or action the request, with full audit trail.
Explore the huge range of features your team can benefit from
View all featuresFlexible great value solution for every role in your team
- Keep HR documents updated – Ensure policies and procedures are current and easily accessible to employees.
- Share important info in one place – Centralise employee handbooks, benefits information, and training resources for easy reference.
- Reduce repeat questions and free up time – Employees can find answers to common HR queries themselves, allowing HR teams to focus on more strategic tasks.
- Centralise troubleshooting guides – Store IT support articles, FAQs, and guides, so technicians can resolve issues faster.
- Document internal systems and processes – Ensure all systems are well-documented, reducing the learning curve for new team members.
- Track common technical issues – Identify recurring problems and implement permanent solutions faster.
- Quick access to product information – Provide easy access to up-to-date product specs, pricing, and sales collateral to improve selling efficiency.
- Share customer insights and best practices – Centralise successful sales strategies and customer feedback for better decision-making.
- Reduce training time for new hires – Onboard new sales staff faster with readily available product knowledge and sales resources.
- Access to brand guidelines and assets – Ensure consistent messaging by storing marketing materials and branding resources in one place.
- Document successful campaigns and strategies – Create a knowledge base of past campaigns to replicate successful strategies.
- Collaboration across teams – Share content, insights, and performance data between marketing, sales, and other departments.
- Document standard operating procedures – Keep processes, workflows, and guidelines centralised, reducing errors and inefficiencies.
- Improve cross-departmental communication – Share operational insights and updates with other departments to enhance collaboration.
- Track performance metrics – Store and analyze data on operations to identify areas for improvement.
What Our Clients Say
We believe in helping our customers through the entire journey, from deployment to integration, we’re here every step of the way.
“Universal Knowledge has allowed the team to significantly improve the quality and service that we can provide, with a reduction in AHT and significant reductions in message
errors and scheduling”.
“training time dramatically reduced from 6 weeks to 2 weeks by using KPS’s Universal Knowledge”
“KPS provided me with all the necessary skills and training to quickly rollout the new platform at LBBD. We now take advantage of features such as ‘Ask the Expert’ and ‘Flag for Rework’ to truly manage our knowledge demand.”
‘Universal Knowledge provides us with an easy to use content creation tool, in addition to us being able to incorporate existing forms of knowledge. The ability to use a natural language search against very
technical information and provide access via our website will be key to us continuing to provide world class support to our customers’.
‘I could not be happier with our decision to use KPS Universal Knowledge in our contact centre. Our team is finding answers quickly enabling us to provide timely and accurate responses to the citizens of Baldwin County’
Knowledge Management solutions for your industry
Whatever your industry, KPSOL makes managing knowledge simple. Our flexible multi-use solutions are designed to fit your needs, whether it’s improving customer support, streamlining internal processes, or empowering teams to share knowledge effortlessly. With KPS, you’ll save time, boost productivity, and deliver better results for your business.
Contact Centres
Helping streamline customer interactions by providing agents with instant access to accurate information.
IT Service Management
Supporting help desks and IT operations with tools to improve efficiency and reduce response times.
Public Sector & Local Councils
Offering solutions for efficient service delivery in government operations.
Healthcare
Enhancing patient care and operational efficiency through better information management.
Telecommunications
Streamline support, improve efficiency, and ensure quick access to accurate information for teams and customers.
Retail
Helping businesses manage customer inquiries and streamline communication.
Manufacturing
Enabling effective management of technical knowledge and operational procedures.
Finance & Banking
Ensure compliance, and streamline internal processes like customer service, product management, and financial advisory.
Don’t see your industry?
Not seeing your industry listed? No problem! KPS solutions are flexible and can be tailored to fit your unique needs. Get in touch with us to see how we can help your business work smarter.
Contact usEasily Sharing Knowledge Through the Cloud
Universal Knowledge can be deployed as an in-house system or a cloud-based SaaS offering. Moving to the cloud eliminates information silos and brings significant benefits to your organisation.
- Optimise resources for internal knowledge management
- Access information anytime, anywhere
- Easily integrate with platforms like SharePoint 365, Google Docs, and Dropbox via APIs
- Embed KM tools into applications like CRM systems
- Benefit from the cloud’s scalability and security
- Get your knowledge base up and running faster
Cloud deployment also enhances real-time collaboration, as we handle availability, load balancing, and deployment, ensuring seamless access for your team.
Why you can Trust KPSOL’s Knowledge management solution
KPS knowledge management solutions are built on a tried and tested platform, deployed across many industries and applications. Together with our core software, KPS offer implementation support from scoping, planning and deployment to training.
Transform your knowledge-sharing capabilities with configurable functionality, notifications or design features in Universal Knowledge. You call the shots — you configure our system to meet all your internal KM needs.
We pro-actively listen to our customers and partners and constantly review the Knowledge Management market so if it seems like something is missing, be sure to request additions to the KPS Universal Knowledge product roadmap
