Employee Knowledge Sharing
Solutions

Boost business efficiency through collaborative knowledge sharing. A knowledge sharing platform promotes internal knowledge sharing with team members, by creating an easy way of distributing, sharing and searching information across multiple departments or business divisions.

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Employee Knowledge Sharing Solutions Benefits

Create a Knowledge Sharing Culture

By capturing and sharing the relevant information between and within departments, our internal knowledge management solutions offer a more effective approach to decision making and accelerating company growth

Increased Employee Productivity

Less time searching, more time working. Through self-service employees at every level can self-serve their questions and have fast access to the information they need

Reduced Knowledge Loss

Transfer invaluable tacit knowledge from experienced employees and make it available to those who need it before or after they leave, effectively leveraging your intellectual capital

Enhanced Relations with Customers and Partners

By allowing customers and partners to self-serve their questions around your products and services, significant savings of both time and money are made providing a convenient solution for all that are involved

Improved Employee Engagement

Enable employees to provide feedback and suggestions for content editing within the knowledgebase allowing for increased engagement and refined knowledge

One Version of the Truth

Eliminate the possibility of duplicate document circulation and appropriately evaluate content prior to any changes or publications

KPS Employee Knowledge Sharing Software Features

Natural Language Search

Users of Universal are able to key in their question using their own natural language.

Manage and Curate

Different departments can share the same knowledge management platform.

Knowledge Capture

Allow your most experienced and skilled employees to document their tacit knowledge.

Information can be shared company wide or within specific user groups.

Reports and Insight

A full understanding of your internal knowledge base usage.

Additional Employee Knowledge Sharing Solutions features

Search Our effective employee sharing knowledge management solutions enable employees to ask a question whenever it may arise, and the system will understand the context of the query, and provide relevant and accurate results whilst pinpointing the answer. Natural Language Search empowers employees with knowledge and eliminates time wasting.
Discussion Forums Empower employees to have the ability to provide feedback and collaborate in an unstructured or informal way through the use of discussion forums. Collaborative tools within the knowledge management solution empower employees to engage with one another across the enterprise. Though a dedicated knowledge management discussion forum, knowledge authors and knowledge consumers can share ideas, learn from social interactions and transfer expertise and experience to one another.
Capture Allow your most experienced and skilled employees to document their tacit knowledge and lessons learned with our easy to use content creation tool. By making the experiences of your most valued employees searchable, knowledge is effectively shared, every employee has the chance to excel and valuable knowledge never leaves your organisation.
Leverage Whether information lies within multiple shared drives, SharePoint, a local intranet or even a live website, the Universal Knowledge Management System has the ability to point to and leverage your multiple repositories, allowing you to leave them in-situ and dramatically speeding up the deployment process.
Integrate With our comprehensive set of APIs, integrate KPS internal knowledge management solutions with a number of your companies systems. From service desk tools to CRM applications, integrating Universal Knowledge ensures that employees have the ability to access knowledge in the most seamless and efficient manner.
Share Push channel-specific information to specific user groups to increase awareness of your most valuable information. Post required readings, training essentials, FAQs or generic updates using the knowledge management system's notifications module to ensure that knowledge can be easily consumed across multiple departments.
Review & Approval Select a team of your finest and most knowledgeable knowledge authors and delegate a review and approval process that ensures that only one, highly refined version of the truth is in circulation. By providing access to a full audit trail of all content, authors are instantaneously able to access full content history.
Audit With the knowledge management system's comprehensive set of full audit trails, managerial or admin staff have access to the full history of their content, including; version history, rework requests, notification received and read status providing staff with high levels of content traceability.
Taxonomies Logically structure your information into taxonomies with KPS internal knowledge management solutions. Create an easy to navigate path to information whilst maintaining it’s security, and significantly reduce the time taken to access information, for employees at every level.
Self-Learning Our intelligent self-learning knowledge sharing system ensures that the accuracy of your knowledge base improves with levels of usage. Every search is a learning curve and one that ensures that the knowledge management system is guaranteed to provide the most relevant result to employees after every question.
Measure Understanding the strengths and weaknesses of your information enables you to prioritise and optimise the time that is spent refining it. Gain access to reports that analyse document significance, knowledge gaps and user contribution allowing you to improve to gain deep insight into your knowledge base and employee usage.
Ask the Expert Can’t find the answer you are looking for? With our internal knowledge management solutions no question remains unanswered. Allow employees to route unresolved queries to subject matter experts who can author a response directly in the knowledge management system. Indexing the resolution ensures that the information is not lost, next time a similar question is asked.
Scalability Due to the robustness and flexibility of Universal Knowledge, your organisation has the ability to up-scale your knowledge management solution and roll out across a number of departments or to external facing audiences such as customers or partners.
Manage Knowledge base branding, content templates and stylesheets or automatic revalidation/expiration dates; through deploying KPS internal knowledge sharing solutions you can manage your knowledge base easily and effectively whilst personalising it according to your brand or requirements.
Dashboards Bring your knowledge management solution to life with Universal Knowledge dashboards and provide employees with instant access to the most important and relevant data, in a way that personalises each user's experience.

View all features

Search

Our effective employee sharing knowledge management solutions enable employees to ask a question whenever it may arise, and the system will understand the context of the query, and provide relevant and accurate results whilst pinpointing the answer. Natural Language Search empowers employees with knowledge and eliminates time wasting.

Discussion Forums

Empower employees to have the ability to provide feedback and collaborate in an unstructured or informal way through the use of discussion forums. Collaborative tools within the knowledge management solution empower employees to engage with one another across the enterprise. Though a dedicated knowledge management discussion forum, knowledge authors and knowledge consumers can share ideas, learn from social interactions and transfer expertise and experience to one another.

Capture

Allow your most experienced and skilled employees to document their tacit knowledge and lessons learned with our easy to use content creation tool. By making the experiences of your most valued employees searchable, knowledge is effectively shared, every employee has the chance to excel and valuable knowledge never leaves your organisation.

Leverage

Whether information lies within multiple shared drives, SharePoint, a local intranet or even a live website, the Universal Knowledge Management System has the ability to point to and leverage your multiple repositories, allowing you to leave them in-situ and dramatically speeding up the deployment process.

Integrate

With our comprehensive set of APIs, integrate KPS internal knowledge management solutions with a number of your companies systems. From service desk tools to CRM applications, integrating Universal Knowledge ensures that employees have the ability to access knowledge in the most seamless and efficient manner.

Push channel-specific information to specific user groups to increase awareness of your most valuable information. Post required readings, training essentials, FAQs or generic updates using the knowledge management system's notifications module to ensure that knowledge can be easily consumed across multiple departments.

Review & Approval

Select a team of your finest and most knowledgeable knowledge authors and delegate a review and approval process that ensures that only one, highly refined version of the truth is in circulation. By providing access to a full audit trail of all content, authors are instantaneously able to access full content history.

Audit

With the knowledge management system's comprehensive set of full audit trails, managerial or admin staff have access to the full history of their content, including; version history, rework requests, notification received and read status providing staff with high levels of content traceability.

Taxonomies

Logically structure your information into taxonomies with KPS internal knowledge management solutions. Create an easy to navigate path to information whilst maintaining it’s security, and significantly reduce the time taken to access information, for employees at every level.

Self-Learning

Our intelligent self-learning knowledge sharing system ensures that the accuracy of your knowledge base improves with levels of usage. Every search is a learning curve and one that ensures that the knowledge management system is guaranteed to provide the most relevant result to employees after every question.

Measure

Understanding the strengths and weaknesses of your information enables you to prioritise and optimise the time that is spent refining it. Gain access to reports that analyse document significance, knowledge gaps and user contribution allowing you to improve to gain deep insight into your knowledge base and employee usage.

Ask the Expert

Can’t find the answer you are looking for? With our internal knowledge management solutions no question remains unanswered. Allow employees to route unresolved queries to subject matter experts who can author a response directly in the knowledge management system. Indexing the resolution ensures that the information is not lost, next time a similar question is asked.

Scalability

Due to the robustness and flexibility of Universal Knowledge, your organisation has the ability to up-scale your knowledge management solution and roll out across a number of departments or to external facing audiences such as customers or partners.

Manage

Knowledge base branding, content templates and stylesheets or automatic revalidation/expiration dates; through deploying KPS internal knowledge sharing solutions you can manage your knowledge base easily and effectively whilst personalising it according to your brand or requirements.

Dashboards

Bring your knowledge management solution to life with Universal Knowledge dashboards and provide employees with instant access to the most important and relevant data, in a way that personalises each user's experience.

Employee Knowledge Sharing KPS Customers

Within large multi-departmental organisations information that is pivotal to an organisation’s day-to-day operations can often reside within multiple repositories, on multiple systems or simply in the minds of the organisation’s most valuable asset – the employees. An internal knowledge base should be available to all employees to easily capture and share that tacit knowledge.

Empower your enterprise with KPS knowledge sharing tools. Our knowledge sharing technology enables organisations to store, create and maintain their knowledge within one easily accessible knowledge platform. Our knowledge sharing software provides organisations with the ability to effectively leverage, share and search knowledge in your organisation with features such as discussion forums, update requests and easy capture of tacit knowledge.

An image of KPS customer - Charles Sturt University

‘Universal Knowledge provides us with an easy to use content creation tool, in addition to us being able to incorporate existing forms of knowledge. The ability to use a natural language search against very technical information and provide access via our website will be key to us continuing to provide world class support to our customers’. SRO Tony Lackey, Managing Director SRO Solutions

KPS have provided us with a much needed tool for both our internal agents and our customer base, to quickly resolve issues about their plans. Used both internally within our secure contact centre and embedded within our customer portal, Universal Knowledge by KPS allows us to ensure accurate and timely responses to our customers. With ongoing acquisitions and expansion, our knowledge base has needed to be flexible and scalable.

KPS have provided fast and efficient support and we look forward to continuing our relationship with KPS.

Pan European Financial Services Contact Centre Head of Customer Service

I could not be happier with our decision to use KPS Universal Knowledge in our contact centre. Our team is finding answers quickly enabling us to provide timely and accurate responses to the citizens of Baldwin County. Baldwin County Commission Shannon Spivey, Customer Relationship Manager Baldwin County Commission

“The beauty of the KPS system is that it is so simple to use and administer yet delivers so many benefits through our outsourcing operations.”

Contact 121 Martin Bill, Managing Director

“Universal Knowledge has allowed the team to significantly improve the quality and service that we can provide, with a reduction in AHT and significant reductions in message errors and scheduling”. Indiana University Health Shelby Smith, Director, IConnect Patient Access Center (IPAC)

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Add Universal Knowledge to your organisation’s knowledge-sharing practices

Organisational knowledge only bears fruit if you can reuse it. Do multiple information silos stand in the way of ensuring knowledge reusability within your company? Get started with the KPS internal knowledge base software to break them down once and for all.

Universal Knowledge is designed to bring your customer support agents, project managers, technical engineers and other employees on the same page. It eliminates isolated knowledge, making sure everyone can access the same previously approved content within your organisation. This means your internal knowledge is always shareable and reusable.

Looking for technical documentation? Or do you want to refresh your memory on the company policy? The KPS software for knowledge management for teams makes it a cinch as you rely on it to access:

employee handbooks
how-to guides
product release information
tutorials
internal FAQs
mission statements
and other documents you use within your organisation

Sharing knowledge in the workspace through the cloud

Universal Knowledge is available as an in-house employee knowledge-sharing system and a SaaS offering. You can choose any deployment option, but if it’s information silos that you’re fighting, bringing your workplace knowledge-sharing practices to the cloud can benefit your organisation more significantly.

With cloud-based Universal Knowledge, you can:

optimise the use of resources you allocate for internal knowledge management
access the sought-after information whenever you need it, no matter your whereabouts
easily access popular content repositories such as SharePoint 365, Google Docs, Dropbox etc. via the use of comprehensive API’s
seamlessly embed Universal Knowledge KM tools access into other applications such as CRM systems
tap into the scalability and security of the cloud environment
internal knowledge base software up and running faster

Moving your employee knowledge-sharing capabilities to the cloud will also have a positive impact on real-time collaboration. With Universal Knowledge as a SaaS product, you no longer have to rely on your internal systems to ensure availability and load balancing. We take care of that, as well as the deployment process.

You name it — Universal Knowledge got it

Transform your knowledge-sharing capabilities with configurable functionality, notifications or design features in Universal Knowledge. You call the shots — you configure our system to meet all your internal KM needs.

We pro-actively listen to our customers and partners and constantly review the Knowledge Management market so if it seems like something is missing, be sure to request additions to the KPS Universal Knowledge product roadmap.