Employee Knowledge Sharing
Solutions
Boost business efficiency through collaborative knowledge sharing. A knowledge sharing platform promotes knowledge sharing with team members, by creating an easy way of distributing, sharing and searching information across multiple departments or business divisions.
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Knowledge sharing in organisations is key to reducing operational costs and increasing productivity. KPS provides a knowledge collaboration platform to encourage a knowledge sharing culture within your business.
Employee Knowledge Sharing Solutions Benefits
By capturing and sharing the relevant information between and within departments, our internal knowledge management solutions offer a more effective approach to decision making and accelerating company growth
Less time searching, more time working. Through self-service employees at every level can self-serve their questions and have fast access to the information they need
Transfer invaluable tacit knowledge from experienced employees and make it available to those who need it before or after they leave, effectively leveraging your intellectual capital
By allowing customers and partners to self-serve their questions around your products and services, significant savings of both time and money are made providing a convenient solution for all that are involved
Enable employees to provide feedback and suggestions for content editing within the knowledgebase allowing for increased engagement and refined knowledge
Eliminate the possibility of duplicate document circulation and appropriately evaluate content prior to any changes or publications
Other Knowledge Management Solution Features
On top of its core components, Universal Knowledge management products have a wide range of features applicable to each solution. Follow the links below to learn more about our comprehensive Knowledge Management product and how its features can help to solve your business issues.
KPS Employee Knowledge Sharing features
Natural Language Search
Users of Universal are able to key in their question using their own natural language.
Manage and Curate
Different departments can share the same knowledge management platform.
Knowledge Capture
Allow your most experienced and skilled employees to document their tacit knowledge.
Share
Information can be shared company wide or within specific user groups.
Reports and Insight
A full understanding of your internal knowledge base usage.
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Search
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Discussion Forums
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Capture
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Leverage
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Integrate
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Share
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Review & Approval
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Audit
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Taxonomies
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Self-Learning
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Measure
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Ask the Expert
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Scalability
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Manage
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Dashboards
Search
Our effective employee sharing knowledge management solutions enable employees to ask a question whenever it may arise, and the system will understand the context of the query, and provide relevant and accurate results whilst pinpointing the answer. Natural Language Search empowers employees with knowledge and eliminates time wasting.
Discussion Forums
Empower employees to have the ability to provide feedback and collaborate in an unstructured or informal way through the use of discussion forums. Collaborative tools within the knowledge management solution empower employees to engage with one another across the enterprise. Though a dedicated knowledge management discussion forum, knowledge authors and knowledge consumers can share ideas, learn from social interactions and transfer expertise and experience to one another.
Capture
Allow your most experienced and skilled employees to document their tacit knowledge and lessons learned with our easy to use content creation tool. By making the experiences of your most valued employees searchable, knowledge is effectively shared, every employee has the chance to excel and valuable knowledge never leaves your organisation.
Leverage
Whether information lies within multiple shared drives, SharePoint, a local intranet or even a live website, the Universal Knowledge Management System has the ability to point to and leverage your multiple repositories, allowing you to leave them in-situ and dramatically speeding up the deployment process.
Integrate
With our comprehensive set of APIs, integrate KPS internal knowledge management solutions with a number of your companies systems. From service desk tools to CRM applications, integrating Universal Knowledge ensures that employees have the ability to access knowledge in the most seamless and efficient manner.
Share
Push channel-specific information to specific user groups to increase awareness of your most valuable information. Post required readings, training essentials, FAQs or generic updates using the knowledge management system's notifications module to ensure that knowledge can be easily consumed across multiple departments.
Review & Approval
Select a team of your finest and most knowledgeable knowledge authors and delegate a review and approval process that ensures that only one, highly refined version of the truth is in circulation. By providing access to a full audit trail of all content, authors are instantaneously able to access full content history.
Audit
With the knowledge management system's comprehensive set of full audit trails, managerial or admin staff have access to the full history of their content, including; version history, rework requests, notification received and read status providing staff with high levels of content traceability.
Taxonomies
Logically structure your information into taxonomies with KPS internal knowledge management solutions. Create an easy to navigate path to information whilst maintaining it’s security, and significantly reduce the time taken to access information, for employees at every level.
Self-Learning
Our intelligent self-learning knowledge sharing system ensures that the accuracy of your knowledge base improves with levels of usage. Every search is a learning curve and one that ensures that the knowledge management system is guaranteed to provide the most relevant result to employees after every question.
Measure
Understanding the strengths and weaknesses of your information enables you to prioritise and optimise the time that is spent refining it. Gain access to reports that analyse document significance, knowledge gaps and user contribution allowing you to improve to gain deep insight into your knowledge base and employee usage.
Ask the Expert
Can’t find the answer you are looking for? With our internal knowledge management solutions no question remains unanswered. Allow employees to route unresolved queries to subject matter experts who can author a response directly in the knowledge management system. Indexing the resolution ensures that the information is not lost, next time a similar question is asked.
Scalability
Due to the robustness and flexibility of Universal Knowledge, your organisation has the ability to up-scale your knowledge management solution and roll out across a number of departments or to external facing audiences such as customers or partners.
Manage
Knowledge base branding, content templates and stylesheets or automatic revalidation/expiration dates; through deploying KPS internal knowledge sharing solutions you can manage your knowledge base easily and effectively whilst personalising it according to your brand or requirements.
Dashboards
Bring your knowledge management solution to life with Universal Knowledge dashboards and provide employees with instant access to the most important and relevant data, in a way that personalises each user's experience.
Internal Knowledge Management Customers
Within large multi-departmental organisations information that is pivotal to an organisation’s day-to-day operations can often reside within multiple repositories, on multiple systems or simply in the minds of the organisation’s most valuable asset – the employees. An internal knowledge base should be available to all employees to easily capture and share that tacit knowledge.
Empower your enterprise with KPS knowledge sharing tools. Our knowledge sharing technology enables organisations to store, create and maintain their knowledge within one easily accessible knowledge platform. Our knowledge sharing software provides organisations with the ability to effectively leverage, share and search knowledge in your organisation with features such as discussion forums, update requests and easy capture of tacit knowledge.
KPS have provided us with a much needed tool for both our internal agents and our customer base, to quickly resolve issues about their plans. Used both internally within our secure contact centre and embedded within our customer portal, Universal Knowledge by KPS allows us to ensure accurate and timely responses to our customers. With ongoing acquisitions and expansion, our knowledge base has needed to be flexible and scalable.
KPS have provided fast and efficient support and we look forward to continuing our relationship with KPS.
Pan European Financial Services Contact Centre Head of Customer Service
“The beauty of the KPS system is that it is so simple to use and administer yet delivers so many benefits through our outsourcing operations.”
Contact 121 Martin Bill, Managing Director
“Universal Knowledge has allowed the team to significantly improve the quality and service that we can provide, with a reduction in AHT and significant reductions in message errors and scheduling”.
Indiana University Health Shelby Smith, Director, IConnect Patient Access Center (IPAC)