The Knowledge Management features of Universal Knowledge provide a wide range of benefits to both the end user and to knowledge managers. Our Knowledge Management tool is a fully fledged comprehensive system that focuses on simplifying processes for internal/external customers and for managerial staff, allowing for simple searching, management and insight into your content. See below for our core and complimentary features.
KPS knowledge management software enables users to natural language search. All the user needs to do is to ask a question using words natural to them, and the KPS software will do the rest.
Through extensive natural language processing, our software allows users to cut through the jargon and ask simple questions that get in depth answers. With an understanding of how questions are phrased, a unique learning capability, and neural pattern matching technology, our software quickly matches users’ questions with the right solutions – no matter where this information is held within your organisation.
KPS software is designed for ease of administration, resulting in a system you can maintain and improve with minimal effort.
Comprehensive out-of-the box reporting gives clear insights into what people are searching for, what they are finding, and what the gaps are. This enables you to plan effectively for content improvements and also identify staff training needs.
Make the Most Effective Use of Your Resources
Using the information provided by the reports, you can focus resources on the problem areas rather than wasting time creating and updating information no-one needs or uses. Where information is frequently requested, you can pro-actively help the user by pushing the information before searching, in the form of a template-based response.
Search Results That Only Get Better
The technology behind our knowledge management software provides search enhanced by a self-learning capability which constantly improves the indexing based on how questions are asked and solutions are used. Users simply express their question using their own natural language, and a list of possible solutions is returned. Based on feedback, the software then tracks the response to the solutions presented, further refining the results of future searches.
Key maintenance features also include:
- Simple content creation process, using templates and style-sheets to save time and put the focus on writing clear, useful and relevant material.
- ‘In the workflow’ short-cuts that guide the content creator and save time while creating, editing, checking and publishing new content.
- A simple but comprehensive security model that extends online (via LDAP integration). This manages access and visibility to content based on user credentials, so allowing the distribution of different content to different user groups such as service agents and self-service customers.
- Automatic extraction of keywords and associated words without any manual intervention, meaning new content is immediately indexed and listed in relevant areas and content pages.
