Success through Consultation
To be successful, Knowledge Management systems need to be implemented in a way that meets the needs of each individual organisation. That’s why, before we even scope the project, we talk to relevant staff members and hold workshops in order to understand the functions you need and how they fit into your operations.
Once we understand your key challenges and specific requirements, we provide recommendations as to how you can best make use of the system to help you meet your own particular business goals. Our Knowledge Management consultants then liaise with you to plan a successful deployment, supporting you and your teams as you start to use the software so you can be sure you are using the tools to their full potential and getting the best return on your investment.
Processes and Best Practice
We help you introduce the best practice processes that will enable you to get the most from your Knowledge Management system. Technology is only the start. If the content isn’t fit for purpose, or there is no buy-in from the business, then the project will not be a success. Our Knowledge Management consultants learn about your ways of working and provide advice on how to integrate Knowledge Management best practice with your own organisation’s business rules. Throughout the Knowledge Management consultation phase, we share best practices for the capture, reuse and maintenance of information.
Ensuring Buy-in From Stakeholders
Working with stakeholders across the organisation right from the start, we are able to identify individual requirements and address these as we implement the system. This collaborative approach during Knowledge Management consultation encourages the full buy-in and support from all concerned that is crucial for a genuinely successful implementation. It also means that long before the implementation goes live, staff who will be using the software are looking forward to what the system will do for them and are committed to making it a success.