Services —Consultation
Knowledge Management ConsultationOur expert consultation helps you configure your knowledge management tool to align with your business needs. We assess your requirements, refine features, and ensure your users have exactly what they need.
Smart Consultation for Smarter Systems
For a Knowledge Management system to work, it must fit your organisation. We start by consulting your team and running workshops to understand your needs. Once we identify key challenges and goals, we provide tailored recommendations. Our consultants then guide deployment and support your team, ensuring you maximise the system’s potential and investment.
We scope your processes and set you up for best practice
A Knowledge Management system should work for your organisation, not the other way around. That’s why we start by talking to your team and running workshops to understand your needs.
Once we identify your challenges and goals, we recommend the best way to configure the system for maximum impact. Our consultants then guide your deployment and support your team, ensuring you get the most from your investment.
Ensuring Buy-in From Stakeholders
By involving stakeholders from the start, we identify and address their needs throughout the Knowledge Management process. This collaborative approach ensures full support and buy-in, which is key to a successful implementation. It also means that staff are already excited about the system’s benefits and committed to its success before it even goes live.
Ready to take the next step?
Contact us today to learn more about our services or to schedule a 10min software Demo.
Contact UsWhat Our Clients Say
We believe in helping our customers through the entire journey, from deployment to integration, we’re here every step of the way.
“Universal Knowledge has allowed the team to significantly improve the quality and service that we can provide, with a reduction in AHT and significant reductions in message
errors and scheduling”.
“training time dramatically reduced from 6 weeks to 2 weeks by using KPS’s Universal Knowledge”
“KPS provided me with all the necessary skills and training to quickly rollout the new platform at LBBD. We now take advantage of features such as ‘Ask the Expert’ and ‘Flag for Rework’ to truly manage our knowledge demand.”
‘Universal Knowledge provides us with an easy to use content creation tool, in addition to us being able to incorporate existing forms of knowledge. The ability to use a natural language search against very
technical information and provide access via our website will be key to us continuing to provide world class support to our customers’.
‘I could not be happier with our decision to use KPS Universal Knowledge in our contact centre. Our team is finding answers quickly enabling us to provide timely and accurate responses to the citizens of Baldwin County’
We work closely with you to make set up easy and straight forward
We understand that adopting a new knowledge management system can feel daunting. That’s why we work closely with you from day one to ensure a smooth, hassle-free setup. Our team is here to simplify each step, tailoring the process to fit your unique needs so you can start seeing value quickly and efficiently.
- Cloud or local system options
- Implemented in days, not months
- A comprehensive set of APIs links your systems
