Services — Training
Knowledge Management TrainingWe know that one size does not fit all. That’s why we offer tailored training for each customer.
Tailored Training for Every Role
Knowledge Powered Solutions provide bespoke training for each customer, as standard. Our skills transfer approach ensures our customers are learning the system right from the beginning with consolidated training provided once the system has been fully configured. From end users to subject matter experts to system administrators, we will focus the training on the elements of the system required for each user and role within your organisation.
Skills Transfer during The Project
KPSOL users become familiar with the system from day one
KPSOL adopt a skills transfer approach from the outset of the project to ensure ownership resides with the customer and the system is successfully adopted. This means you are being trained from day one on the system’s key features and configurations. We then consolidate the skills transfer during a tailored training day.
Training Services
KPS will tailor each knowledge management training session for each customer
KPS will tailor each knowledge management training session for each customer, taking account of the specific configurations of the system. This can be done in a classroom setting with a number of delegates or just a one-to-one with a designated system administrator. As the system is so simple to use, we take a ‘Train the trainer’ approach, making sure you have the knowledge to train your own end users.
Bespoke Training Material
We can create bespoke knowledge management training guides
We can create bespoke knowledge management training guides to go with your specific system. This helps on-going user training and makes it easy for your trainers to deliver their own internal sessions.
Ready to take the next step?
Contact us today to learn more about our services or to schedule a 10min software Demo.
Contact usWhat Our Clients Say
We believe in helping our customers through the entire journey, from deployment to integration, we’re here every step of the way.
“Universal Knowledge has allowed the team to significantly improve the quality and service that we can provide, with a reduction in AHT and significant reductions in message
errors and scheduling”.
“training time dramatically reduced from 6 weeks to 2 weeks by using KPS’s Universal Knowledge”
“KPS provided me with all the necessary skills and training to quickly rollout the new platform at LBBD. We now take advantage of features such as ‘Ask the Expert’ and ‘Flag for Rework’ to truly manage our knowledge demand.”
‘Universal Knowledge provides us with an easy to use content creation tool, in addition to us being able to incorporate existing forms of knowledge. The ability to use a natural language search against very
technical information and provide access via our website will be key to us continuing to provide world class support to our customers’.
‘I could not be happier with our decision to use KPS Universal Knowledge in our contact centre. Our team is finding answers quickly enabling us to provide timely and accurate responses to the citizens of Baldwin County’
We work closely with you to make set up easy and straight forward
We understand that adopting a new knowledge management system can feel daunting. That’s why we work closely with you from day one to ensure a smooth, hassle-free setup. Our team is here to simplify each step, tailoring the process to fit your unique needs so you can start seeing value quickly and efficiently.
- Cloud or local system options
- Implemented in days, not months
- A comprehensive set of APIs links your systems
