What’s included?
Everything!
This makes it simpler and more cost effective for KPS customers. Of course, you can control what content a user can see and which functions they can perform using our highly configurable security model.
Content Creation using templates
Templates are used to predefine the styling and structure of content
Content Workflows
Control the content creation process with bespoke workflows for reviews and approvals
Decision trees
Guide a user to the right answer by asking questions in a predefined decision tree
Knowledge Item dashboard
Revision History, discussions and reworks available in a single view of the knowledge item
Upload files
Can upload files and create a Knowledge Item from the file, multiple formats supported including video, images, office files.
Omnichannel content
In an article, define omnichannel content with a different tone-of-voice for each channel (e.g. voice, e-mail, chat)
Custom fields
Can add additional values with validation of entries and mandatory inputs
Section Classifications
Different sections of a template can be viewed by users of a different level
Keywords
Optimise search results by adding article keywords
Index Content from Cloud Repositories
Leave content in situ in SharePoint, Google Docs, Dropbox and websites and index at source.
Taxonomy Nodes
Categorise knowledge to specific topics and assign rights and roles to user teams
Topics
Allow topics to be associated to multiple taxonomies
Article types
Create different types of articles, for instance FAQ, work instructions, procedures.
Categories
Can create a hierarchy of categories to apply to content in addition to the taxonomy structure allowing flexible filtering and categorisation
Item Filter
Advanced filtering of content
User groups
Apply different roles for knowledge administrators. Assign user groups to different secure portals.
Configurable Reporting
Inbuilt Report Writing tool for user, topic and document usage reporting
Performance insights
Get an overview of user activity
Inbuilt Reporting Dashboards
At a glance knowledge base usage broken down by day, week, month.
Configurable Layouts
Different pages for different teams can be set up using drag and drop
Portlets
Show portlets within a secure layout with user definable filters
Customise Colours
Colours and Logos can be changed for each layout
User definable menu options
Custom portlets can be added to the menu for all or some users
Compare Revisions
Users can see differences between content revisions
Rework Requests
Users can request a change to content with workflow
Ask the Expert
Users can request new knowledge with workflow
Favourites
A secure portal user can create personal article favourites
Likes
Users can like content for dynamic display
Discussion Forums
Can discuss topics or content with other users
Download files
Can download articles in pdf format and uploaded files in their original format
Search results filter
Within a secure portal, search results can be filtered and narrowed by document type, date range, taxonomy, category and exact word matching.
Voice activated Search
Can ask the knowledge base a question through voice for accessibility
Smart search
Advanced search with fragments taking users to the best matching sections of a document
Create expert templates
Configurable forms for input of expert question (new knowledge request) detail
Multilingual
Manage content in multiple languages
SSO – SCIM
User management based on Active Directory
OAuth2.0
Securely logging in from a third-party service using a user’s existing account
Global Term Editor
Can change terminology in interface
API integrations
Create integrations with applications, chatbots, websites etc.
We help you every step of the way
Initial set-up & migration
KPSOL provides consultancy services to help you set up the taxonomy, team structure and content upload, to get you up and running in the shortest possible time.
Configuration & Integration
With a host of configurable features, KPSOL will guide you through the options for tailoring your solution, whilst adhering to your own business practices. Integrations are achieved through the use of our documented APIs.
After sales technical support
The KPSOL consultants work closely with the support team and ensure a seamless handover once the project is delivered. The implementation consultant remains your technical support partner long after your system goes live, overseeing support enquiries and providing advice and guidance whenever it is required.
Yes, you can schedule a demo with us. We’d love to show you around and answer any questions you may have. You can schedule a demo by clicking the “Book a Demo” button on our website or by contacting our sales team directly. If you have any questions or need assistance, you can also reach out to our customer support team, who will be happy to help you.
A Named User License provides full user rights (security and access rights controlled by the customer) and will always be granted access to the system.
With a Concurrent License again that user has the full user rights, exactly the same as a Named license with the security / access rights controlled by the customer, however, Concurrent licenses are typically used for floating or occasional users.
You can setup as many Concurrent users in the system as you like BUT only the number of licensed Concurrent users can log onto the system at any time.
A combination of Named and Concurrent Licenses can be deployed.
Yes, additional users can be added at any time during the duration of the contract.
Yes, Universal Knowledge supports, Entra ID (formally Azure Active Directory), LDAP, OpenID Connect and SAML.
Users can be centrally managed to allow access in Universal Knowledge by connecting to applications containing user accounts.
Universal Knowledge supports both authentication only and the ability to grant roles and teams access via mapping to your protocol for directory access.
The minimum KPS SaaS contract is a 12 month term but we work with our customers and can provide longer term contracts if required.
