Services — Support
Knowledge Management Software SupportOur team works closely with clients to enhance system usability, address specific needs, and ensure smooth implementation, empowering users to leverage the full potential of KPSOL even long after implementation.
We’ve Got Your Back
KPS offer a range of Knowledge Management software support services to give you the help you need, when you need it. Clients have access to vast resources of product and problem-solving information over the Internet via a knowledge base driven by our own software, combined with telephone hotline and email support from our customer support team. Your queries will be resolved quickly and effectively.
Knowledge Management Support Through Our Hosted Knowledge Base
Our knowledge bases are full of technical documents, tips and tricks, white papers, frequently asked questions, problem reports, case resolutions, and much, much more. This enables you to quickly locate information on a specific topic for your Knowledge Management software support needs.
Specialist support is just an email away
If the knowledge base doesn’t have the answer, simply email our customer support team. Our consultants, with broad product knowledge, will respond quickly and effectively according to the agreed SLAs. Once a solution is found, it’s added to the system for quicker access in the future.
Need Help? Reach Us During Our Support Hours
Monday to Friday (excluding UK Public Holidays) between 9am and 5pm GMT.
Arrangements for customers from the USA and other countries on different time zones are agreed as part of a Service Level Agreement. To check your own agreement, please email support@kpsol.com
Any unresolved questions raised on the support website out of hours are dealt with by support consultants during the next working day.
Ready to take the next step?
Contact us today to learn more about our services or to schedule a 10min software Demo.
Contact usWhat Our Clients Say
We believe in helping our customers through the entire journey, from deployment to integration, we’re here every step of the way.
“Universal Knowledge has allowed the team to significantly improve the quality and service that we can provide, with a reduction in AHT and significant reductions in message
errors and scheduling”.
“training time dramatically reduced from 6 weeks to 2 weeks by using KPS’s Universal Knowledge”
“KPS provided me with all the necessary skills and training to quickly rollout the new platform at LBBD. We now take advantage of features such as ‘Ask the Expert’ and ‘Flag for Rework’ to truly manage our knowledge demand.”
‘Universal Knowledge provides us with an easy to use content creation tool, in addition to us being able to incorporate existing forms of knowledge. The ability to use a natural language search against very
technical information and provide access via our website will be key to us continuing to provide world class support to our customers’.
‘I could not be happier with our decision to use KPS Universal Knowledge in our contact centre. Our team is finding answers quickly enabling us to provide timely and accurate responses to the citizens of Baldwin County’
We work closely with you to make set up easy and straight forward
We understand that adopting a new knowledge management system can feel daunting. That’s why we work closely with you from day one to ensure a smooth, hassle-free setup. Our team is here to simplify each step, tailoring the process to fit your unique needs so you can start seeing value quickly and efficiently.
- Cloud or local system options
- Implemented in days, not months
- A comprehensive set of APIs links your systems
