Services — Support
Knowledge Management Software SupportOur team works closely with clients to enhance system usability, address specific needs, and ensure smooth implementation, empowering users to leverage the full potential of KPSOL even long after implementation.
We’ve Got Your Back
KPS offer a range of Knowledge Management software support services to give you the help you need, when you need it. Clients have access to vast resources of product and problem-solving information over the Internet via a knowledge base driven by our own software, combined with telephone hotline and email support from our customer support team. Your queries will be resolved quickly and effectively.
Knowledge Management Support Through Our Hosted Knowledge Base
Our knowledge bases are full of technical documents, tips and tricks, white papers, frequently asked questions, problem reports, case resolutions, and much, much more. This enables you to quickly locate information on a specific topic for your Knowledge Management software support needs.

Specialist support is just an email away
If the knowledge base doesn’t have the answer, simply email our customer support team. Our consultants, with broad product knowledge, will respond quickly and effectively according to the agreed SLAs. Once a solution is found, it’s added to the system for quicker access in the future.
Need Help? Reach Us During Our Support Hours
Monday to Friday (excluding UK Public Holidays) between 9am and 5pm GMT.
Arrangements for customers from the USA and other countries on different time zones are agreed as part of a Service Level Agreement. To check your own agreement, please email support@kpsol.com
Any unresolved questions raised on the support website out of hours are dealt with by support consultants during the next working day.
Ready to take the next step?
Contact us today to learn more about our services or to schedule a 10min software Demo.
Contact usWe work closely with you to make set up easy and straight forward
We understand that adopting a new knowledge management system can feel daunting. That’s why we work closely with you from day one to ensure a smooth, hassle-free setup. Our team is here to simplify each step, tailoring the process to fit your unique needs so you can start seeing value quickly and efficiently.
- Cloud or local system options
- Implemented in days, not months
- A comprehensive set of APIs links your systems