Knowledge Management Support And Maintenance Contracts
KPS offer a range of Knowledge Management software support services to give you the help you need, when you need it. Clients have access to vast resources of product and problem-solving information over the Internet via a knowledge base driven by our own software, combined with telephone hotline and email support from our customer support team. Your queries will be resolved quickly and effectively.
Hosted Knowledge Management Support via Our Knowledge Base
Our knowledge bases are full of technical documents, tips and tricks, white papers, frequently asked questions, problem reports, case resolutions, and much, much more. This enables you to quickly locate information on a specific topic for your Knowledge Management software support needs.
Telephone +44 0870 160 1993 or email firstname.lastname@example.org
If the knowledge base doesn’t have the answer you are looking for, then your question can be routed to a member of our customer support team. All of our support consultants share broad product knowledge enabling them to respond effectively to your queries.
Once our support consultants have found a resolution to your problem, the knowledge is added to the system so anyone asking the same question in future can faster access to their Knowledge Management support resolution.
Our Support Desk is available for customers during our standard hours
Monday to Friday (excluding UK Public Holidays) between 9am and 5pm GMT.
Arrangements for customers from the USA and other countries on different time zones are agreed as part of a Service Level Agreement. To check your own agreement, please email email@example.com
Any unresolved questions raised on the support website out of hours are dealt with by support consultants during the next working day.