KPS Knowledge Management
Solutions
KPS provides knowledge management solutions to enhance employee knowledge sharing and customer and web self service. Used standalone or integrated with a number of third party applications, knowledge management software from KPS will improve employee productivity and enhance your customer service offering.
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The KPS knowledge base software provides a knowledge collaboration platform for sharing knowledge in the workplace through to a self service knowledge base for end users across a range of channels to convey an unparalleled customer experience.
KPS Knowledge Management Solution
KPS knowledge management systems comprise of a standalone or integrated software solution to facilitate indexing, search and retrieval of information from across many sources. Our knowledge base management software enables users to work more efficiently when providing help and support or simply looking for knowledge to complete their daily tasks, by providing a platform for sharing knowledge with team members.
Knowledge management tools should also provide high levels of insight. Our Knowledge Management System provides robust reporting functionality which allows you to identify your knowledge strengths and weaknesses, allowing for complete knowledge base management through control of your content and an understanding of your enterprise knowledge management needs. The knowledge base content can be authored directly with our in-built create and edit tool allowing effortless refinement or content creation.
Our knowledge management system also enables you to push out your most recent news bulletins or required readings to both internal and external audiences, ensuring that everyone remains on the same page and knowledge is shared effectively within your organisation or with the relevant customers.
Knowledge base software from KPS provides more than 70 customers worldwide with knowledge base solutions. Knowledge management system examples include deployments in the enterprise through collaborative knowledge sharing, customer service and web self service, delivering productivity and efficiency gains to ensure significant ROI.
Tried and Tested Platform
KPS knowledge management solutions are built on a tried and tested platform, deployed across many industries and applications. Together with our core software, KPS offer implementation support from scoping, planning and deployment to training.
- Can be used Standalone or Integrated.
- Powered by Natural Language Search & Contextual Search Technology.
- Self-Learning System: More usage equals stronger capability.
- Easily Search, Share and Capture Knowledge to improve management of your Information Estate.
- Comprehensive analytics provide insight on how to further improve your organisation’s knowledge across the board.
