KPS Knowledge Management Solutions

KPS’ knowledge management solutions can be used standalone or integrated with a number of third party applications, to deliver knowledge to the hands of those who need it. From customer service to internal operations, Universal Knowledge provides end users with key knowledge across a range of channels to convey an unparalleled customer experience. 

“The expert settings make it simple to keep the knowledge base relevant and up-to-date. By giving users the power to notify the right people if an article requires creating or updating, we ensure buy-in from the people whom we are trying to reach.” ~ David Muncaster (Network Rail)

Customer Service Knowledge Management Solutions: 

Web Self-Service Solution 

Save time and resources by creating a seamless interface between our customer service knowledge management system and your company website to improve your 24/7 customer experience.

Contact Centre Solution 

Empower your contact centre agents with an intuitive customer service knowledge management system that is sure to enhance customer satisfaction and improve agent productivity. 

Service Desk Knowledge Management Solution

Maximise the potential of your service desk or ITSM tool and integrate them with KPS’ customer service knowledge management system, to transform your support staff into seasoned experts. Integrating your help desk tool with Universal Knowledge guarantees reduced ticket escalations and a boost in customer satisfaction. 

Enterprise Knowledge Management Solutions:

Internal Knowledge Management Solution

Boost client relations and business efficiency by creating an easy way of distributing information across multiple departments, business divisions or even to external customers with our internal knowledge management solution.

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How Knowledge Management Solutions Work 

KPS knowledge management solutions comprise of a standalone or integrated software solution to facilitate indexing, search and retrieval of information from across many sources. This enables end-users to work more efficiently when providing help and support or simply looking for knowledge to complete their daily tasks. 

Robust reporting functionality allows you to identify your informations strengths and weaknesses, allowing for complete control over your content through effortless refinement or content creation with our in-built create and edit tool. 

Our knowledge management solutions also enable you to push out your most recent news bulletins or required readings to both internal and external audiences, ensuring that everyone remains on the same page.

Solutions

Tried and Tested Platform

KPS knowledge management solutions are built on a tried and tested platform, deployed across many industries and applications. Together with our core software, KPS offer implementation support from scoping, planning and deployment to training.

  • Can be used Standalone or Integrated.
  • Powered by Natural Language Search & Contextual Search Technology.
  • Self-Learning System: More usage equals stronger capability.
  • Easily Search, Share and Capture Knowledge to improve management of your Information Estate
  • Comprehensive analytics provide insight on how to further improve your organisation’s knowledge across the board