Product - Deployment
Seamless Implementation & OnboardingImplemented in days, not months. We support you every step of the way for a seamless transition to KPSOL. Whether cloud-based or on-premise, you choose the deployment option that works best for you.
How KPSOL Deployment works
You can rest assured that the KPSOL team will guide you through every step of the deployment process, with a focus on searchability, security, and tailoring the configuration. Our process integrates seamlessly with your existing processes, getting your system live in days, not months.
Mapping
We map your knowledge base by creating a taxonomy and knowledge hierarchy that will make the system easy to maintain.
Configuration
We then index existing cloud sources and/or upload documents directly to the knowledge base, without requiring content repurposing. This speeds up implementation and avoids extensive rewrites. Templates can also be created to ease the authoring of new content.
User set-up
We develop tailored user profiles and visibility rules to suit your users, setting up secure access controls to ensure that each user sees only the content relevant to their role.
User Interface
We design and implement intuitive user interfaces tailored to your user base, whether for service agents, employess or end users handling self-service, or both. This ensures a seamless and efficient experience for all users.
Have Questions or Concerns about moving to KSPOL?
We understand that moving to another knowledge management system can be a daunting task. That's why our Team is here to provide expert guidance and ensure a smooth, successful transition, whether your looking to integrate with existing systems or have a stand alone Knowledge Management System.
Contact us to find out moreWe work closely with you to make set up easy and straight forward
We understand that adopting a new knowledge management system can feel daunting. That’s why we work closely with you from day one to ensure a smooth, hassle-free setup. Our team is here to simplify each step, tailoring the process to fit your unique needs so you can start seeing value quickly and efficiently.
- Cloud or local system options
- Implemented in days, not months
- A comprehensive set of APIs links your systems
FAQ
Get quick answers to common questions about our Knowledge Management System
View our knowledge baseYes, you can schedule a demo with us. We’d love to show you around and answer any questions you may have. You can schedule a demo by clicking the “Book a Demo” button on our website or by contacting our sales team directly. If you have any questions or need assistance, you can also reach out to our customer support team, who will be happy to help you.
Knowledge management is the process of capturing, distributing, and effectively using knowledge within an organization. It’s important because it helps improve decision-making, innovation, efficiency, and collaboration by ensuring the right information is accessible at the right time.
Start by defining your organisation’s knowledge management goals, identifying key knowledge areas, creating a knowledge strategy and engaging stakeholders. Choosing the right knowledge management tool and vendor who can step you through your knowledge management project can help ensure a smooth deployment.
Some common challenges include:
- Resistance to change from employees
- Data silos where knowledge is not shared across teams
- Lack of leadership support
- Maintaining knowledge quality and relevance over time
- Ensuring user adoption and engagement with the system
Encourage participation by:
- Offering incentives (e.g., recognition, rewards)
- Making knowledge sharing a part of the company culture
- Providing a user-friendly tool
- Training employees on how to use the system
- Encouraging leadership to lead by example
Best practices include:
- Implementing a well-defined taxonomy or classification system
- Categorising knowledge based on business functions or topics
- Regularly reviewing and updating knowledge to ensure its relevance both through user feedback and periodic reviews
- Work with a Knowledge Management vendor experienced in KM best practice
Post-deployment maintenance includes:
- Regularly updating and retiring knowledge
- Providing ongoing training and support
- Monitoring system usage and addressing issues
- Continuously improving the system based on user feedback
- Ensuring knowledge sharing remains a priority across the organisation
