Deployment of Knowledge Management Systems - KPS


Want to ease pressure on your I.T. department? Choose our Cloud offering. Prefer to keep your systems in-house? We can install our knowledge base on-premise.

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With a variety of Knowledge Management deployment options available, KPS work towards the most feasible option for our customers. Whether you wish to prioritise the security of your information, or you need something quick and easy to alleviate the already present pressures on your IT department, we will provide a Knowledge Management deployment solution that is suitable for you and your needs. Whichever option you choose, KPS can have your knowledge management system up and running within a matter of days not months allowing your organisation to quickly realise ROI potential.

Implemented in Days… Not Months

KPS knowledge management software can be integrated into your existing technology platform in a matter of days. This helps shorten your implementation cycle and costs.
Key to this is the software’s ability to index and use your existing sources of information, without you having to re-purpose content. This speeds up the implementation and eliminates the need for large content re-write exercises.

Our Deployment Cycle Keeps it Simple

Our implementation process is designed to minimise the resources required to go live and achieve an effective solution in the shortest possible time.
First, we map your existing knowledge base, identifying sources and ownership. We then configure the knowledge management interface to index all your existing sources, while at the same time creating a taxonomy and knowledge hierarchy that will make this easy to maintain. We also develop user profiles and visibility rules to suit your needs. Finally, we implement the user interface to suit the intended user base – service agents, end users undertaking self-service, or both.
This process is iterative, simple, and effective, and gives you a live system within days of getting started.

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On-Premise Knowledge Management Deployment

Our on-premise Knowledge Management deployment option allows you and your IT department complete control over your Knowledge Management investment. An on-premise deployment can be implemented across multiple servers, virtual machines or even within your own cloud, making integrations with current systems a simple process, whilst also ensuring that your data is kept safe behind the measures of your company firewall. An on-premise Knowledge Management deployment is the ideal option for highly regulated industries and organisations such as financial or credit sectors. During implementation, our highly skilled technical team will scope your every need and help you to evaluate how best to deploy your on-premise Knowledge Management solution.

Cloud Knowledge Management Deployment

An on-premise Knowledge Management deployment isn’t always the most efficient for an organisation. Factors such as time, IT resources, other ongoing projects or the need for simplicity play a part when deciding what is the best Knowledge Management deployment for your organisation. A cloud deployment allows you to turn over the pressures of deployment to KPS and have one less project on your mind. Our cloud Knowledge Management deployment is a safe, secure and easy way to implement Universal Knowledge and is perfect for operations such as within the contact centre where scaling up or down is a frequent process year round. Cloud offers a flexible and secure option for you and can be implemented within days with minimal effort required from your IT department.

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If you are still unsure as to which Knowledge Management deployment option is right for you, why not get in touch with us to discuss your options. KPS have the experience of helping our clients to identify the right solution for them. From first contact, all the way to implementation we will be with you every step of the way to find the most efficient solution for you and your needs.

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