Contact Us

We'd love to hear from you!

No matter where you are in the world we are always excited to talk with our customers, potential clients and members of the knowledge management, contact centre, service desk and web self-service community. If you’d like to chat to us about your Knowledge Management needs, our Knowledge Management System or a potential business partnership, or if you simply need a little help or support with your KPS software, please contact us using the details below.

We are a global organisation with our Head Office in the United Kingdom – you can expect a response either the same working day, or within 24 hours.

For alternative ways to contact us, see phone numbers, email details, social media connections and our HQ address below.

By Phone

We have both international and US numbers:


  • +44 (0) 1928 597 811

US/Canada (Freephone)

  • 1-855-361-8713

By Email

Please direct your emails to the relevant department:





Social Media

Find us on LinkedIn and follow us on Twitter.

How To Find Our Head Office: 6 Whitworth Court, Manor Farm Road, Runcorn, Cheshire, WA7 1TE

By Train: The closest rail station is Runcorn East, on the Manchester-Chester line and about ten minutes by taxi from the office. The nearest mainline station is Runcorn, a little further away.

By Air: Liverpool John Lennon International Airport or Manchester Airport.

By Car: For SatNav use WA7 1WA