Solutions — By industry — Public Sector & Local Councils
Public Sector & Local Councils Knowledge ManagementUniversal Knowledge empowers local councils to make better decisions, enhance services, and boost efficiency. It improves transparency, preserves institutional knowledge, and helps teams share expertise—so advisors can confidently handle a wider range of queries.
Real results for your team
Higher first-contact resolution rates
Staff can access relevant knowledge quickly to assist residents without multiple interactions, resulting in a FCR rate increase of 20-50%
Lower training costs by up 50%
Centralised knowledge repositories reduce the time and money spent on training new employees, up to 50%
Consistent service quality
Standardised processes ensure consistent and fair service delivery across departments and channels.
Improved crisis response
Quick access to emergency procedures enhances disaster management.
Leverage your content rich web sources
Local Councils and Public sector have invested heavily in content rich websites to provide invaluable information and services to citizens. With KPSOL, this content can be leveraged by simply providing the system with the relevant URLs for inclusion in the knowledge base. This feature means that the knowledge base can be auto populated with the most relevant and useful information in a matter of clicks. Removing the need to navigate the website and look outside the knowledge base means advisors can quickly find the information they require to resolve the citizen enquiry.
Process Improvement and Signposting
Decision Trees are often used by our local council customers to guide advisors through the steps required to deal with a customer enquiry, be that a blue badge application or an issue with neighbourhood trees. Our easy to use editor allows you to create a step by step call handling guide with the relevant answer or signposting to the correct service provider.
Bespoke layouts for different teams
Whether an advisor is a member of the repairs or customer service team, or cross skilled across multiple services, our knowledge base provides the ability to tailor the homepages for different departments. With simple drag and drop, a layout can be created and shared with the relevant team(s). Providing a tailored experience for users will increase user adoption and provide immediate access to the most relevant solutions.
Explore the huge range of features available, all for an unbelievable price.
View all featuresExplore our solutions: Employee Knowledge Sharing & customer service
Whether you’re a small business or a large organisation, if your team needs better ways to manage information, this is for you.
See how KPSOL can transform your business first hand
The best way to get a feel for if our knowledge management software is right for your business, is to see it in action!
Book a 10min demo