Solutions — By industry — Retail
Retail Knowledge ManagementUniversal Knowledge helps retailers streamline operations, improve customer service, and stay competitive. It standardises processes to reduce errors and gives staff instant access to FAQs, product info, and policies—ensuring a seamless customer experience.
Real results for your retail team
Faster employee training
Reducing training time by 30–50% through centralised knowledge repositories.
Reduced time searching
Employees spend 20–35% less time looking for answers, improving efficiency.
Faster decision-making
Centralised access to best practices leads to quicker problem resolution.
Compliance and Risk Management
Standardised processes ensure compliance and better regulatory adherence
Streamline your staff training and onboarding
Our knowledge management system stores all training materials—manuals, videos, guides, and policies—in one easily accessible platform. Employees can self-serve and learn at their own pace. With standardised policies, all employees receive consistent training, reducing errors and improving service quality.
Provide up to date information to frontline retail staff
Store employees need to be able to both answer customer queries and understand the policies and operations of running a retail unit. Universal Knowledge is used by our retail clients to provide a simple to use front end to search policies and procedures, with access to the same knowledge base as the head office and back office staff. Keeping all knowledge in a single repository ensures simplified management of information with targeted information for stores.
Provide up to date product information in a constantly evolving environment
As retail environments change rapidly with new products and promotions, KM enables real-time updates so staff always have the latest information.
Explore the huge range of features available, all for an unbelievable price.
View all featuresExplore our solutions: Employee Knowledge Sharing & customer service
Whether you’re a small business or a large organisation, if your team needs better ways to manage information, this is for you.
See how KPSOL can transform your business first hand
The best way to get a feel for if our knowledge management software is right for your business, is to see it in action!
Book a 10min demo