Solutions — By industry — Telecommunications
Telecommunications Knowledge ManagementTelecom companies need fast, reliable access to information—whether for tech support or promotions. Universal Knowledge makes it easy to capture, share, and update content, ensuring teams always have the right info at the right time.
Real results for your Telecommunications team
Less time spent searching
Employees spend up to 30% of their time searching for information. KM can reduce this by at least 20-35%.
Faster issue resolution
Improved access to knowledge can reduce average handling time (AHT) by 15-25% in customer service and network troubleshooting
Increased productivity
Streamlining knowledge access can lead to a 10-20% increase in workforce productivity.
Improving customer service with up to date, curated information
The KPSOL knowledge management solution will ensure all users have access to the single source of the truth. In a fast changing environment such as telecommunications, making sure content is up to date, accurate and easily accessible is key to providing excellence in customer service. Within inline edits, a configurable workflow for content reviews and approvals and instant notifications when an item has been added or modified, users can be confident that they are giving the correct information at first contact.
Store and manage all critical information
Whether it is network configurations, troubleshooting guides or promotional offers, Universal Knowledge provides a structured database for managing, curating and searching information. With configurable layouts to ensure a personalised experience, users can quickly find the information they need, be it a sales advisor, or technical support user.
Facilitate team collaboration
Ensuring alignment between sales, tech support and field engineers is facilitated through the use of a collaborative knowledge management platform. With the ability to add feedback to auto alert experts that content should be reviewed, subject matter experts can ensure content can be easily kept up to date. Discussion forums provide a platform to discuss content or topics, departments can collaborate and share knowledge with ease
Explore the huge range of features available, all for an unbelievable price.
View all featuresExplore our solutions: Employee Knowledge Sharing & customer service
Whether you’re a small business or a large organisation, if your team needs better ways to manage information, this is for you.
See how KPSOL can transform your business first hand
The best way to get a feel for if our knowledge management software is right for your business, is to see it in action!
Book a 10min demo