Partners - KPS

Knowledge Powered Solutions Partners

KPS partners include Technology Providers, Business Process Outsourcers and Territory Partners.

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Agilisys currently works with more than 50 councils across the UK, and has been helping transform public services for millions of citizens across the UK for over 15 years. Agilisys manages over 12 million customer interactions every year through digital, voice and face-to-face channels. This partnership enhances the knowledge management offering of the Agilisys customer experience […]


RQTech are the KPS territory partner in South Africa and based in Centurion. RQTech have a proven track record in designing and implementing business solutions for many of the continent’s most successful public and private sector organisations. These include companies in the healthcare, local goverment, communications and banking industries. RQTech have extensive knowledge of the […]

NCC Group Knowledge Management Software

We are working with NCC Group, a leading provider of Escrow Solutions, to offer our customers the peace of mind of an Escrow Solution. An Escrow Solution is a specialised form of assurance, where any business critical application or material can be securely deposited with NCC Group. We offer this facility in order to demonstrate […]

Tesseract Service Management Systems

Tesseract market-leading web based service management systems can now achieve further reductions in call escalations, call numbers and call duration, as well as improved first contact call resolution, through its ability to integrate with knowledge management solutions developed by Knowledge Powered Solutions (KPS). More about Tesseract >>

Quintica Knowledge Management Software for Enhancing Service Management

Formed in 2001, Quintica is an ICT Technology and Professional Services systems integration company delivering sophisticated infrastructure & technology solutions from strategy, design and transition through to operations and service improvement. Their branches across Africa and the Middle East serve small to large organisations through a network of service management focused, and internationally accredited, professionals.  […]

Stroma Knowledge Management Software

troma Service Consulting is an established IT consulting company that supports clients with small to large technology infrastructures.  Stroma is an achievement oriented professional services company that subscribe to the goals of technology and business management principles. Stroma makes their  clients successful by adding value to their organization. Stroma’s IT Service Management practice provides a […]

Sunrise Software Knowledge Management Solution for Help-desk and Customer Service Centres

Sunrise is the UK‘s leading independent developer and solution provider for Help Desk and Customer Centre software. With the number and complexity of calls into the help desk rising rapidly and the resources required to maintain the quality of customer service not keeping pace, organizations are demanding a new solution from vendors.  Integration of knowledge […]

Marval ITSM Knowledge Management Software

Marval Knowledge Management Software for enhancing IT service management delivery Marval, established in the late 1980’s is acknowledged by leading industry experts and its customers as one of the most experienced solutions providers for IT Service Management.  Marval is a truly ‘one-stop-shop’ for all IT Service Management needs, providing: Integrated ITIL 3 and ISO/IEC 20000 […]

Contact 121 Australia

Contact 1-2-1 is a flexible and affordable provider of full-service, multi-media contact and business process outsourcing (BPO) services which includes Knowledge Management Services, complete inbound customer care, inbound sales, outbound survey, and business processing solutions.  With both Australian and international clients, it is ranked as one of Australia’s top contact centre outsourcing providers. One of […]

Talisma Knowledge Management Software

Talisma Corporation Pvt. Ltd., a leading provider of customer experience solutions in over 26 countries, has announced its decision to partner with Knowledge Powered Solutions (KPS), an independent software vendor specializing in information management solutions.  This partnership will enhance the knowledge management offering of the Talisma customer experience solutions. “Our partnership with KPS will help […]

Serco Knowledge Management Software

Serco’s partnership with KPS allows them to deliver Knowledge Management Software into their public and private sector client base to improve productivity and reduce operational costs within call centres, outsourcing and web self-service environments.  Serco is an international service company that improves the quality and efficiency of essential services that matter to millions of people around […]

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