Our Partners

Agilisys work with more than 50 councils across the UK, and has been helping transform public services for millions of citizens across the UK for over 15 years. Agilisys manages over 12 million customer interactions every year through digital, voice and face-to-face channels.

This partnership enhances the knowledge management offering of the Agilisys customer experience solutions, which are tailored to meet the needs of the public sector, helping deliver better customer experiences by giving staff access to the right information, at the right time, from any location and through any channel. The additional functionality brought by KPS builds on the work Agilisys already has to help improve productivity and reduce operational costs within public sector contact centres, outsourcing and web self-service environments to help meet the challenge of reduced budgets and increased demand from citizens.

RQTech have been knowledge leaders in Enterprise Content Management solutions for over 20 years. Their strength lies in aligning People, Processes and Technology so that all these dimensions are structured to execute an organisation’s strategy and achieve the corresponding goals.

Knowledge Powered Solutions partner with RQTech to provide RQTech customers with knowledge that is often tacit and needs to be captured and shared with colleagues to provide fast access to information to deliver efficiency gains.

Tesseract market-leading web based service management systems can now achieve further reductions in call escalations, call numbers and call duration, as well as improved first contact call resolution, through its ability to integrate with knowledge management solutions developed by Knowledge Powered Solutions (KPS).

Formed in 2001, Quintica is an ICT Technology and Professional Services systems integration company delivering sophisticated infrastructure & technology solutions from strategy, design and transition through to operations and service improvement.

Their branches across Africa and the Middle East serve small to large organisations through a network of service management focused, and internationally accredited, professionals. The company is committed to ensuring high service delivery, driving the value of its customers ICT investments to meet and exceed expected business objectives & returns.

Content Guru are the leading provider of enterprise Customer Experience (CX) and contact center solutions and have worked with thousands of companies around the world and in every sector. From finance to utilities, retail to government Content Guru make engagement easy – over any channel, any time, anywhere.

Content Guru work with thousands of successful, CX-driven, AI-enhanced businesses worldwide, supporting them at every stage of the CX journey, to deliver measurable customer satisfaction improvements.

Knowledge Powered Solutions partner with Content Guru to offer Knowledge Management functionality to provide agents with fast and accurate answers to customer queries.

Marval partner with KPSOL in Australia and New Zealand allow Marval customers to obtain best in class Knowledge Management as part of their ITSM solution.

The Marval service management solution empowers teams to overcome the challenges faced in today's digital landscape. It provides real-time visibility, efficient incident and problem management, effective change management, and comprehensive service level management. With features designed to enhance the customer experience and streamline IT operations, the solution enables IT managers to deliver exceptional IT services, demonstrate value to the business, and achieve operational excellence.