See your collective expertise grow with KPS help desk knowledge base
A well-built customer service team is a valuable asset of any organisation. People encounter issues all the time and have hundreds and thousands of questions they want your agents to resolve. And while human abilities may be limited, help desk software with a knowledge base empowers you to work out a problem within seconds.. Provide your employees with such an organised helper and enjoy increased customer satisfaction within your company.
The KPS knowledge base service desk solution offers the ultimate self-service source to access, product guides, policies, procedures, how-to guides and other information. It allows your agents to address an extensive array of queries as they appear whilst ensuring the accuracy and comprehensiveness of their responses.
Service desk knowledge management tool that brings everything together
Customer-facing situations repeat themselves sooner or later. They may occur in different circumstances and involve different people, but what is being addressed often remains the same.
You can accelerate the process of responding to similar queries with our smart help desk software knowledge base. Use it to create a single place to store your articles, manuals and other content, enabling your agents to share their experiences with teammates and serve customers.
The KPS help desk software simplifies locating and reusing relevant knowledge within your organisation, allowing you to:
- develop more effective and innovative KM strategies
- increase the cost-effectiveness of internal and external KM processes
- improve the decision-making cycle
- draw on the experience gained by all your agents
- make your customers happier
- avoid unnecessary effort
- stand out from the competition with your customer support
As an on-demand culture is here to stay, customers expect an instant response to their queries. That’s why KPS Universal Knowledge is crucial for your business. By embedding it into your service desk / help desk, you are sure to deliver an exceptional customer experience every time they turn to you.
Increase ticket success rates with KPS help desk knowledge base software
The longer you operate, the larger your knowledge base is. Your agents may find it challenging to scour through all the materials. But Universal Knowledge uses advanced learning technologies to help your customer service team get things done in a few clicks.
You can also use the KPS solution with one-of-a-kind configuration options. Customise it with any features that matter to your business to nail customer support without further ado.
To check out whether our service desk knowledge management software meets your needs, contact us or go for a free demo.