About KPSOL
We help you Increase Productivity, Reduce Operational Costs and Help More Customers.Knowledge Management software that boosts customer service and drives efficiency for businesses across industries.
Book a 10min demoOur Mission
KPSOL’s mission is to empower organisations with innovative Knowledge Management solutions that enhance productivity, improve customer service, and drive operational efficiency by making knowledge easily accessible and shareable.
Why us?
Dedicated Knowledge Management Focus
Unlike vendors who treat KM as an add-on, KPSOL specialises solely in Knowledge Management, ensuring a tailored, high-performance solution.
Fully supported deployment
We help you every step of the way to establish your knowledge base and integrations, ensuring a smooth deployment customised to your organisation’s specific needs.
A focus on continuous Innovation
We constantly update and improve our software to meet the evolving needs of our clients, ensuring that you always have access to the latest features and functionality.
Our story
KPSOL, also known as KPS, was founded to transform how organisations manage and share knowledge. Recognising the need for a dedicated Knowledge Management solution, KPSOL developed Universal Knowledge—a tool designed to centralise information and make it accessible across contact centres, service desks, internal teams, and self-service platforms. Unlike other vendors who treat Knowledge Management as an add-on, KPSOL has maintained a clear focus on KM as a core discipline, ensuring their software integrates seamlessly with CRM, ITSM, and intranet systems. Today, KPSOL continues to empower organisations across industries by enhancing productivity, customer satisfaction, and operational efficiency through effective knowledge-sharing.
What Our Clients Say
We believe in helping our customers through the entire journey, from deployment to integration, we’re here every step of the way.
“Universal Knowledge has allowed the team to significantly improve the quality and service that we can provide, with a reduction in AHT and significant reductions in message
errors and scheduling”.
“training time dramatically reduced from 6 weeks to 2 weeks by using KPS’s Universal Knowledge”
“KPS provided me with all the necessary skills and training to quickly rollout the new platform at LBBD. We now take advantage of features such as ‘Ask the Expert’ and ‘Flag for Rework’ to truly manage our knowledge demand.”
‘Universal Knowledge provides us with an easy to use content creation tool, in addition to us being able to incorporate existing forms of knowledge. The ability to use a natural language search against very
technical information and provide access via our website will be key to us continuing to provide world class support to our customers’.
‘I could not be happier with our decision to use KPS Universal Knowledge in our contact centre. Our team is finding answers quickly enabling us to provide timely and accurate responses to the citizens of Baldwin County’
Our team
Get to know the talented individuals behind KPSOL, dedicated to helping you optimise your knowledge management. Our team is here to ensure your success, offering expert insights, innovative solutions, and unwavering support.
