KPS specialise in providing Knowledge Management solutions for Internal Knowledge Management, Contact Centres, Service Desks, Shared Service Environments and Web Self-Service. The Universal Knowledge product provides employees and internal and external customer’s access to vital knowledge quickly and easily through a simple to use natural language interface.
Organisations around the world use Universal Knowledge to deliver internal productivity gains whilst also enabling an enhanced customer service experience for both employees and customers.
KPS understand that many solutions for Knowledge Management exist in today’s market. What sets KPS apart is our focus and commitment to Knowledge Management as a discipline in its own right. Many vendors offering Knowledge Management have their core competence in other areas such as CRM, Service Desk or Customer Engagement platforms. With more and more functionality outside of KM to maintain and develop, KM can take a back seat as KM is often not the primary focus for these vendors.
The KPS solution is a highly functional KM solution, which is being constantly updated to reflect the requirements of our varied customer base. The KPS tool is used both standalone and integrated with customer’s existing systems, such as CRM, ITSM or intranet, portals and websites. A comprehensive set of APIs exist, which allow our customers to embed powerful knowledge base functionality into websites or applications such as CRM. This ensures that the knowledge base is highly accessible and can be used to dynamically provide up to date information from multiple access points.