Knowledge Powered Solutions (KPS) offers Knowledge Management Software that improves customer service at the same time as delivering operational efficiencies for many organisations across different industry sectors.
KPS Knowledge Management Software is being used as a core tool in many areas including; Contact Centres, Help Desks, Web Self Service and Shared Service Centres. Our Knowledge Management System will increase productivity, reduce operational costs and provides a more extensive customer service offering
Integrated or Standalone Solutions
Our Knowledge Management System can be used stand-alone or can integrate with your Call Handling, Service Desk, CRM system, Customer Service Management Application or Customer Portal.
For further information on how we integrate with other applications please click here
We work with over 100 organizations worldwide, including Serco, United HealthCare, BT, Stanford University Hospital & Clinics, Indiana University Health, WoodGroup, Agilisys, Silah Gulf (Bahrain), Contact 121 (Australia) and the Department of Transport (UK & Australia) together with many customers who have implemented the system through our growing partner network. These include Kent Council, North Somerset Council, South Australia Healthcare, Toyota, Surrey Police and many others.
Meet The Team
For further information on KPS employees please click here