Knowledge Management Software from KPS
Implement Universal Knowledge to empower your customer service staff along with your internal and external customers by providing instant access to critical knowledge at the point of need. KPS provides intelligent Knowledge Management software worldwide, enabling our customers to put their customers and employees at the heart of their operations, whilst reducing operational costs and improving business efficiency and growth.
Knowledge Management Software Solutions
Reduce call volumes by implementing our knowledge management software for web self-service and deliver 24/7 customer service across multiple channels whilst reducing costs
Reduce training times by up to 50% and fulfil the potential of your contact centre agents with easy to use knowledge management software for your contact centre
Integrate our knowledge management software with your service desk applications to maximise agent productivity and reduce escalation rates
Internal Knowledge Management
Deploy our knowledge management software across a range of departments to harmonise internal procedures and boost business capability
Web Self-Service Solutions
Reduce call volumes by implementing our knowledge management software for web self-service and deliver 24/7 customer service across multiple channels whilst reducing costs. Only 52% of online customers are able to obtain the answer to their queries through traditional keyword searches. The result of this? An unhappy customer and a costly call to the contact centre. Understand your customer by using advance natural language search technology to deflect costly inbound calls, improve first contact resolution rates and boost customer satisfaction up to 94%.