Give Your Team Fast, Accurate, Answers Every Time
One intuitive knowledge management platform for every SOP, policy, FAQ and process. With answer-level search for the single source of truth your teams need.
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Create, publish and manage documents and workflows
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Easy to search, with version control and compliance built-in
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Get usage insights to fill knowledge gaps with useful content
The problem is real — and it's costing you
Fragmented knowledge, outdated files and wasted searches hold every team back. The symptoms are familiar:
Wasted time & slow answers
Teams lose 20–25% of their day hunting across SharePoint, Teams, email and shared drives.
Scattered knowledge, zero consistency
SOPs and policies live in too many places, often duplicated or outdated. No single source of truth.
Compliance risk & inconsistent decisions
Without version control, people follow different versions of the "same" process — audit exposure grows.
See the power of 
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in under 2 minutes
Increase productivity, reduce operational costs and help more customers with our knowledge management solutions
Reduction in Employee Training Time
For new starters with the introduction of an effective Knowledge Management Platform
Increase in Customer Satisfaction
Knowledge management systems speed up accurate responses, reducing frustration.
Increase in Employee Productivity
By eliminating lengthy searches and knowledge sharing more efficiently, employees gain more time for other tasks.
One simple solution, for Employee Knowledge Sharing & Customer Service
Your Entire Knowledge Ecosystem Centralised, Searchable, Governed
Answer-Level Search
Get instant, precise answers without opening long documents or hunting for the right section.
- Answer-level access takes you straight to the exact paragraph you need
- Filters refine results by category, team or content type
- Jump-to-section previews reduce time spent viewing documents
- Faster decisions made across your organisation
Structured Content Creation With Governance
Structured templates, decision trees, and guided workflows keep every SOP and process accurate and aligned.
- Custom Fields enforce required information
- Structured Templates standardise every content type
- Approval Workflows control accuracy before publishing
- Version Control stops outdated content resurfacing
- Tags & Metadata keep everything organised
- Decision Trees deliver step-by-step, consistent answers
A Configurable Knowledge Hub That Instantly Feels Familiar
A clean, modern interface tailored to each role, so the right knowledge is always front and centre.
- Team Homepages surface each department's most-used content
- Role-Based Navigation shows only what's relevant to the user
- Custom Dashboards keep key SOPs and resources in easy reach
- Drag-and-Drop Layouts make configuration quick and code-free
- Consistent UI reduces training time and boosts adoption
User Analytics & Gap Insights
Real-time visibility into how knowledge is used, and where it fails, so leaders can improve accuracy, performance and outcomes.
- Search Analytics surface common needs and zero-result gaps
- Usage Insights show top and low-performing content
- Team Engagement reveals which departments rely on which knowledge
- Contribution Analytics to reward top contributors
- Gap Detection highlights missing or outdated content
- KPI Alignment links knowledge use to service and performance metrics
- Audit Trails support governance and compliance
Whats included? Everything!
Our pricing includes the knowledge base software licence for the full suite of features, support, maintenance, and hosting, all for a great value annual cost.
Calculate the return on investment for implementing a Knowledge Management System
What Our Clients Say
We believe in helping our customers through the entire journey, from deployment to integration, we’re here every step of the way.
‘Our experience over the past eight years demonstrates the strength and reliability of this platform in a highly regulated, client-sensitive environment. Its ability to integrate easily, maintain strict data separation, and support secure, role-based access were key requirements for our use case. Combined with fast deployment and ease of use, it continues to provide a dependable foundation for managing complex, large-scale knowledge operations with confidence’
‘Equally important has been the collaborative partnership behind the platform. The team is consistently responsive, easy to work with, and provides strong ongoing support, with regular client check-ins that ensure evolving needs are understood and met. This proactive approach has reinforced our confidence in the platform and our ongoing partnership’
“KPSOL provided me with all the necessary skills and training to quickly rollout the new knowledge management platform for LBBD”
“It has shortened training time and allowed us to meet different learning styles.”
“There’s more trust in the system because people know the information is accurate and kept up to date.”
“I don’t have to tell people to check the knowledge base anymore. They do it first.”
” We now take advantage of features such as ‘Ask the Expert’ and ‘Flag for Rework’ to truly manage our knowledge demand”.
“Universal Knowledge has been a solid investment for Agilisys as part of our Kent County Council (KCC) contact, providing Agilisys / KCC with an invaluable tool for responding to customer queries quickly and accurately. The Agilisys partnership with KCC has been enhanced by providing KCC with a robust Knowledge Management system which has become the backbone of our service provision.
After evaluating multiple Knowledge Management Vendors, Agilisys chose to work with KPSOL due to a combination of strong product features, a proven track record of delivery in the Local Council space and a support team which were responsive, flexible and always willing to go the extra mile to provide exceptional service”.
”SRO identified the need for a Knowledge Management tool to help in supporting customers more effectively”
”The key driver was to provide an enhanced customer support experience, whilst deflecting calls away from their support team”
“KPS were incredibly flexible in their approach to the project, providing us with excellent levels of support whilst we rolled out the Knowledge Base”.
”Universal Knowledge provides us with an easy to use content creation tool, in addition to us being able to incorporate existing forms of knowledge, to create a single unified knowledge management platform. The ability to use a natural language search against very technical information and provide access via our website will be key to us continuing to provide world class support to our customers”.
”I could not be happier with our decision to use KPS Universal Knowledge in our contact center. Our team is finding answers from the knowledge base quickly and accurately, enabling us to provide timely and relevant responses to the citizens of Baldwin County”
‘Universal Knowledge by KPS is an invaluable tool in our service provision. We have recently extended its use into Probate, so that the benefits can be realised more widely, and we hope to keep extending its use. Since upgrading to the latest version of the KPS KMS, we have been able to take advantage of new functionality such as discussion forums and configurable layouts which provide instant access to the most important information on a single page when an advisor logs in”
”KPSOL is a very responsive supplier who works closely with us to ensure the KMS meets our needs today and in the future”.
“The Knowledge Management System from KPSOL Universal Knowledge has allowed the team to significantly improve the quality and service that we can provide, with a reduction in AHT and significant reductions in message errors and scheduling”.
“Scheduling defects were significantly reduced by utilizing the power of Universal Knowledge”
“Message errors reduced. Quality information enhances our customer services activities”
Who Uses Universal Knowledge?
Customer Service Teams
Troubleshooting guides, scripts, and instant access to accurate answers.
Field & Operational Staff
Step-by-step instructions, SOPs and decision trees wherever they're working.
HR & Internal Communications
Policies, onboarding materials and consistent employee guidance.
Managers & Team Leaders
Performance insights, usage analytics and gap reporting to improve team outcomes.
IT & Information Governance
Secure access controls, integrations and a single source of truth across systems.
Your Organisation's Knowledge Contained Within One Intuitive Platform
A single source of truth for all your SOPs, policies and guides, with the option to connect external systems when needed.
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Single Hub
for all internal knowledge, kept consistent and up to date
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Connect External Sources
like SharePoint, Cloud Drives, CRM, CX, and ITSM tools
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Unified Search
finds answers across both internal and connected repositories
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Original File Access
with no duplication or re-upload
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Duplicate Prevention
keeps teams aligned on the same content
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Automatic Metadata
keeps external content organised and searchable