Web Self-Service Solutions

Enhance your customer’s experience and allow them to self-serve across a range of devices and channels to improve customer satisfaction

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Contact Centre Solutions

Empower your agents with a knowledgebase that improves customer service across multiple channels whilst reducing operational costs

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Service Desk Solutions

Boost agent productivity and leverage your most up to date and accurate knowledge to maximise customer satisfaction

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Internal Knowledge Management

Create a knowledge sharing culture that will boost relations with partners and customers and accelerate your company’s growth

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Universal Knowledge

Knowledge Management Software from KPS

Implement Universal Knowledge to empower your customer service staff along with your internal and external customers by providing instant access to critical knowledge at the point of need. KPS provides intelligent Knowledge Management software worldwide, enabling our customers to put their customers and employees at the heart of their operations, whilst reducing operational costs and improving business efficiency and growth.

Shop Direct Case Study

Other Customers and Partners

Knowledge Management Software Solutions

Web Self-Service 

Reduce call volumes by implementing our knowledge management software for web self-service and deliver 24/7 customer service across multiple channels whilst reducing costs

Contact Centre

Reduce training times by up to 50% and fulfil the potential of your contact centre agents with easy to use knowledge management software for your contact centre

Service Desk

Integrate our knowledge management software with your service desk applications to maximise agent productivity and reduce escalation rates

Internal Knowledge Management 

Deploy our knowledge management software across a range of departments to harmonise internal procedures and boost business capability

Web Self-Service Solutions

KPS Home Page – Knowledge Management Software

Reduce call volumes by implementing our knowledge management software for web self-service and deliver 24/7 customer service across multiple channels whilst reducing costs. Only 52% of online customers are able to obtain the answer to their queries through traditional keyword searches. The result of this? An unhappy customer and a costly call to the contact centre. Understand your customer by using advance natural language search technology to deflect costly inbound calls, improve first contact resolution rates and boost customer satisfaction up to 94%.

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