Product - Integrations
Bringing It All Together: KPSOL IntegrationsAlthough fully featured in its own right, Universal Knowledge can be combined with other applications to deliver greater end-to end benefit.
All your systems knowledge, in one place
KPSOL knows a Knowledge Management system is often part of a wider solution, offering search and feedback directly from other applications. That’s why Universal Knowledge is built from the ground up using APIs, to ensure that any data or functionality of the knowledge base is accessible from the front end of other systems and applications.
IT Service Management
Speed up resolutions, reduce escalations, and improve SLAs. Agents get instant, tiered access to relevant solutions, enhancing efficiency and information security.
Help Desk
Empower front-line agents with insights from senior staff. This ensures faster, more accurate solutions, improving customer satisfaction and streamlining workflows.
CRM Systems
Automatically add solutions to cases and store answers in the knowledge base. This reduces agent workload, allowing them to focus on customer engagement.
Websites & Self-Service Portals
Offer 24/7 customer support, all while keeping your branding intact. Our mobile-optimised solution ensures customers get answers anytime, anywhere.
Social Media
Optimise content for each channel. Use templates to push controlled content while making forum and social media posts searchable in your knowledge base.
Chat Bot
Boost efficiency by delivering instant, accurate responses, reducing support costs, and enhancing customer satisfaction through consistent, high-quality service.
All your Cloud Repositories, in one place.
KPSOL offers out-of-the-box capabilities to access and search content stored in cloud repositories, directly from our knowledge management platform. This ensures content remains in its original location, avoiding duplication, and provides a single source of truth for seamless access and efficient knowledge management.
SharePoint
Seamlessly integrates with SharePoint, enabling effortless access and retrieval while preserving security and permissions.
Google Docs
Connects with Google Docs for streamlined knowledge sharing, ensuring secure and efficient document access.
Dropbox
Integrates with Dropbox to enhance content organization and retrieval while maintaining strict security controls.
Salesforce
Embeds within Salesforce, ensuring vital knowledge is accessible within workflows while preserving data integrity.
Accessing the knowledge base from your CRM, CX or ITSM
Universal Knowledge has been integrated with many different systems, each customer wants something slightly different so we have architected our application to ensure ease of integration with fully documented APIs. Our approach means our customers get a tailored solution with minimal effort.
Have Questions About Integrating KPS Knowledge Management?
We understand you may have questions about how KPS integrates with your existing systems. Whether you’re curious about compatibility, data syncing, or the integration process, our team is here to provide expert guidance and ensure a seamless experience as we help you connect KPS with the tools you already use.
Contact us to find out more