Product
What can KPSOL do for you and your business?The KPSOL Knowledge Management product provides a knowledge management framework and a flexible multi-use solution that enhances customer service while integrating seamlessly with a variety of IT systems
Why Your Business Needs Knowledge Management
Save Time
Stop wasting hours searching for information across multiple information silos. We remove the maintenance of these sources and keep one version of truth. Get the right information, right when you need it.
Work Smarter
Make collaboration effortless by sharing knowledge across your team. Transform employees’ tacit knowledge into explicit, actionable insights using best practices.
Boost Productivity
When everyone has access to the right tools and information, work becomes more efficient, and your team can get more done with less hassle.
Features Your team will Love
Unlock your organisation’s full potential with KPSOL’s powerful knowledge management solution. Tap into your team’s collective wisdom, boost collaboration, and supercharge productivity to help your company perform at its best.
Configurable Reporting
Inbuilt Report Writing tool for user, topic and document usage reporting. Our simple report editor allows for the quick building of reports, with options for how this data is presented. In addition, users can select filters and parameters to report against at runtime.
Configurable Layouts
Different pages for different teams can be set up using drag and drop. Personalising the knowledge base experience is key to user adoption, ensure your different teams see exactly what matters to them, as soon as they log in.
Inbuilt Reporting Dashboards
At a glance knowledge base usage broken down by day, week, month. Understand your knowledge base metrics in an easy to understand format and keep your knowledge base on track.
Create expert templates
Make sure that you capture all details of a new knowledge request by configuring forms to present to users when they ‘Ask the Expert’. This ensures that the subject matter expert can resolve the request at first asking, rather than having to go back to the user to clarify what is required, saving time and ensuring accurate content creation.
Explore the huge range of features available, all for an unbelievable price.
View all featuresIntegrate Our Knowledge management product with other software
KPSOL’s knowledge management product easily connects to your existing systems with a full set of APIs. This means you can access the information you need right where you’re working, without switching between apps. By embedding our tool into the software you already use, you save time and make it easier for your team to adopt. Customers benefit too—they get faster, more accurate answers, improving their experience while helping you cut operational costs.
Deployment Options to suit you.
– We’re here to support you every step of the way
Whether you’re using our knowledge base for your contact centre, self-service platform, or internal knowledge-sharing, KPSOL has your back. We offer flexible Knowledge Management deployment options to suit your needs—whether you prioritise information security or need a quick, hassle-free setup to ease pressure on your IT team. No matter your choice, we can have your system up and running in days, not months, helping you see ROI faster.
Explore our solutions: Employee Knowledge Sharing & customer service
Whether you’re a small business or a large organisation, if your team needs better ways to manage information, this is for you.
See how KPSOL can transform your business first hand
The best way to get a feel for if our knowledge management software is right for your business, is to see it in action!
Book a 10min demo