Universal Knowledge –
A Multi-Solution Knowledge
Management Framework
The KPS Knowledge Management product provides a knowledge management framework that enables you to enhance internal and external customer service standards by providing a fit-for-purpose solution that can be deployed seamlessly across a variety of IT infrastructures.
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Effectively manage your entire knowledge estate with ease and personalise your premium knowledge for each audience, to ensure that the best knowledge is shared without compromising it’s security.
Product features
Natural Language Search
Universal Knowledge is able to understand the context of a user’s question.
Manage and Curate
Effectively managing your information is just as important as search ability.
Knowledge Capture
Embedded images and videos will bring your content to life.
Shared
Automatically push notifications and required readings specific to your audience.
Reports and Insight
A full understanding of your knowledgebase.
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Search
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Discussion Forums
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Capture
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Leverage
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Integrate
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Share
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Review & Approval
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Audit
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Taxonomies
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Self-Learning
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Measure
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Ask the Expert
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Scalability
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Manage
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Dashboards
Search
Our effective employee sharing knowledge management solutions enable employees to ask a question whenever it may arise, and the system will understand the context of the query, and provide relevant and accurate results whilst pinpointing the answer. Natural Language Search empowers employees with knowledge and eliminates time wasting.
Discussion Forums
Empower employees to have the ability to provide feedback and collaborate in an unstructured or informal way through the use of discussion forums. Collaborative tools within the knowledge management solution empower employees to engage with one another across the enterprise. Though a dedicated knowledge management discussion forum, knowledge authors and knowledge consumers can share ideas, learn from social interactions and transfer expertise and experience to one another.
Capture
Allow your most experienced and skilled employees to document their tacit knowledge and lessons learned with our easy to use content creation tool. By making the experiences of your most valued employees searchable, knowledge is effectively shared, every employee has the chance to excel and valuable knowledge never leaves your organisation.
Leverage
Whether information lies within multiple shared drives, SharePoint, a local intranet or even a live website, the Universal Knowledge Management System has the ability to point to and leverage your multiple repositories, allowing you to leave them in-situ and dramatically speeding up the deployment process.
Integrate
With our comprehensive set of APIs, integrate KPS internal knowledge management solutions with a number of your companies systems. From service desk tools to CRM applications, integrating Universal Knowledge ensures that employees have the ability to access knowledge in the most seamless and efficient manner.
Share
Push channel-specific information to specific user groups to increase awareness of your most valuable information. Post required readings, training essentials, FAQs or generic updates using the knowledge management system's notifications module to ensure that knowledge can be easily consumed across multiple departments.
Review & Approval
Select a team of your finest and most knowledgeable knowledge authors and delegate a review and approval process that ensures that only one, highly refined version of the truth is in circulation. By providing access to a full audit trail of all content, authors are instantaneously able to access full content history.
Audit
With the knowledge management system's comprehensive set of full audit trails, managerial or admin staff have access to the full history of their content, including; version history, rework requests, notification received and read status providing staff with high levels of content traceability.
Taxonomies
Logically structure your information into taxonomies with KPS internal knowledge management solutions. Create an easy to navigate path to information whilst maintaining it’s security, and significantly reduce the time taken to access information, for employees at every level.
Self-Learning
Our intelligent self-learning knowledge sharing system ensures that the accuracy of your knowledge base improves with levels of usage. Every search is a learning curve and one that ensures that the knowledge management system is guaranteed to provide the most relevant result to employees after every question.
Measure
Understanding the strengths and weaknesses of your information enables you to prioritise and optimise the time that is spent refining it. Gain access to reports that analyse document significance, knowledge gaps and user contribution allowing you to improve to gain deep insight into your knowledge base and employee usage.
Ask the Expert
Can’t find the answer you are looking for? With our internal knowledge management solutions no question remains unanswered. Allow employees to route unresolved queries to subject matter experts who can author a response directly in the knowledge management system. Indexing the resolution ensures that the information is not lost, next time a similar question is asked.
Scalability
Due to the robustness and flexibility of Universal Knowledge, your organisation has the ability to up-scale your knowledge management solution and roll out across a number of departments or to external facing audiences such as customers or partners.
Manage
Knowledge base branding, content templates and stylesheets or automatic revalidation/expiration dates; through deploying KPS internal knowledge sharing solutions you can manage your knowledge base easily and effectively whilst personalising it according to your brand or requirements.
Dashboards
Bring your knowledge management solution to life with Universal Knowledge dashboards and provide employees with instant access to the most important and relevant data, in a way that personalises each user's experience.
Knowledge Management Solution Features
On top of its core components, Universal Knowledge management products have a wide range of features applicable to each solution. Follow the links below to learn more about our comprehensive Knowledge Management product and how its features can help to solve your business issues.
We Help You to Deploy our solution in the way that works best for you.
With a variety of Knowledge Management deployment options available, KPS work towards the most feasible option for our customers. Whether you wish to prioritise the security of your information, or you need something quick and easy to alleviate the already present pressures on your IT department, we will provide a Knowledge Management deployment solution that is suitable for you and your needs. Whichever option you choose, KPS can have your knowledge management system up and running within a matter of days not months allowing your organisation to quickly realise ROI potential.
Integrate Our Knowledge management product with other software
A comprehensive set of APIs links KPS knowledge management product to your existing systems. This makes information available at the point of need, without needing to open a separate application to access it. By embedding our knowledge management product into your third party applications, you save time and ensure successful adoption. Customers also benefit, because they get the right answers faster. As a result, you both improve the customer experience and reduce operational costs.
