Cultivate your knowledge management culture with a custom KM framework
A great knowledge management culture is to an organisation what a well-thought-out business development strategy is to decision-makers. It’s the backbone of your information processes to keep things aligned and standardised as you serve customers. That’s why your knowledge management system framework shouldn’t be cookie-cutter to fit well into your workflows.
Universal Knowledge will fit the bill. Whether you want your knowledge-sharing framework to include personalised, easy-to-use dashboards or your customer service requires a community forum, KPS can make it happen. Universal Knowledge can easily configured with features for your internal/external business processes, intended applications, budget and software requirements.
By default, the KPS knowledge management framework is robust enough to leave nothing to chance in terms of security. Universal Knowledge provides great flexibility to ensure roles and teams can be configured to provide the appropriate access rights for your teams, entire company and indeed business partners
When KPS knowledge management framework and cloud deployment fuse together
Universal Knowledge can now be deployed in the cloud environment, giving you an alternative to having it on-premise. By taking the system beyond in-house limits, we cater to the needs of companies looking for hassle-free setup and highly scalable KM solutions.
Adopting our framework for knowledge management through the cloud may be your best bet if you:
- Want to benefit from the well-developed KM system right off the bat without losing time and money on hardware installation and maintenance
- Don’t have a dedicated IT team that can take care of the Universal Knowledge software and ensure 99.9% uptime
- Prefer scalability to in-house control to always find it easy to fine-tune the KPS framework for your knowledge management strategy
- Want to leverage disaster recovery, threat prevention and other security practices that work for companies like yours in the cloud environment
Leave implementation and guidance to KPS
You are never alone when getting started with Universal Knowledge. Whether you adopt it for your contact centre, self-service platform or internal knowledge-sharing system, KPS will be in your corner for assistance.
We provide tailored KM framework train the trainer sessions. They will cover the product’s basic, advanced and custom features so that you can bring your knowledge management to the next level.
For details on training sessions or other KPS services, contact us.