What is Knowledge Management?
Originally conceived by Peter Drucker in the 1950’s, he was quoted saying “Information only becomes knowledge in the hands of someone who knows what to do with it”. Today Knowledge Management is a major concern of large and small organisations. In short, a knowledge management solution captures and indexes information and allows for filtering and searching of that information to present the most relevant knowledge for the situation.
KPS Knowledge Management
Implement Universal Knowledge to empower your customer service staff along with your internal and external customers by providing instant access to critical knowledge at the point of need.
KPS provides intelligent Knowledge Management software worldwide, enabling our customers to put their customers and employees at the heart of their operations, whilst reducing operational costs and improving business efficiency and growth.
KPS Knowledge Management Software Users
KPS knowledge management solutions include indexing, searching and retrieval of information from across existing sources such as file-shares or websites. It also allows you to capture information directly within the knowledge base through an easy to use web editor. This enables end-users to work more efficiently when providing help and support or simply looking for knowledge to complete their daily tasks.
Robust reporting functionality allows you to identify your content strengths and weaknesses, allowing for complete control over your content through effortless refinement or content creation with our in-built create and edit tool.
Our knowledge management solutions also enable you to push out your most recent news bulletins or required readings to both internal and external audiences, ensuring that everyone remains up to date.
As well as providing knowledge management solutions, here at KPS we make it a priority to help with the planning and implementation of our knowledge management software to make the process as seamless as possible. Throughout the entire process we build a strong working relationship with our customers through which we can provide training, advice and post live support.