Services
KPSOL Knowledge Management ServicesKPSOL’s knowledge management services provide full support from deployment to everyday use. With extensive experience across industries, our team ensures smooth design, setup, and ongoing management, helping you get the most from your knowledge management system. We’re here to make the process easy and effective.
Seamless Support for Your
Knowledge Management Journey
Our Knowledge Management services are designed to ensure rapid and effective deployment and effective use of the knowledge management solution.
We support you every step of the way.
We’re with you from start to finish. Our team ensures that your knowledge management system is set up smoothly and runs efficiently, offering expert support at every stage.
Contact us to find out moreWe work closely with you to make set up easy and straight forward
We understand that adopting a new knowledge management system can feel daunting. That’s why we work closely with you from day one to ensure a smooth, hassle-free setup. Our team is here to simplify each step, tailoring the process to fit your unique needs so you can start seeing value quickly and efficiently.
- Cloud or local system options
- Implemented in days, not months
- A comprehensive set of APIs links your systems
What Our Clients Say
We believe in helping our customers through the entire journey, from deployment to integration, we’re here every step of the way.
“Universal Knowledge has allowed the team to significantly improve the quality and service that we can provide, with a reduction in AHT and significant reductions in message
errors and scheduling”.
“training time dramatically reduced from 6 weeks to 2 weeks by using KPS’s Universal Knowledge”
“KPS provided me with all the necessary skills and training to quickly rollout the new platform at LBBD. We now take advantage of features such as ‘Ask the Expert’ and ‘Flag for Rework’ to truly manage our knowledge demand.”
‘Universal Knowledge provides us with an easy to use content creation tool, in addition to us being able to incorporate existing forms of knowledge. The ability to use a natural language search against very
technical information and provide access via our website will be key to us continuing to provide world class support to our customers’.
‘I could not be happier with our decision to use KPS Universal Knowledge in our contact centre. Our team is finding answers quickly enabling us to provide timely and accurate responses to the citizens of Baldwin County’
