Talisma Corporation Pvt. Ltd., a leading provider of customer experience solutions in over 26 countries, has announced its decision to partner with Knowledge Powered Solutions (KPS), an independent software vendor specializing in information management solutions. This partnership will enhance the knowledge management offering of the Talisma customer experience solutions.
“Our partnership with KPS will help customers gain from the combined strengths of the two organisations,” said Raj Mruthyunjayappa, Managing Director, EMEA and APAC, Talisma Corporation. “The market is clearly looking at solutions that can enhance customer service agent productivity in line with the growing customer experience management needs of institutions. KPS’s Knowledge Management Solution capabilities are impressive in this regard. In addition, KPS Knowledge Management will bring tremendous value to our customer experience management solutions portfolio.”
Roger Haddon, Managing Director of KPS, stated, “We are delighted to be associated with Talisma Corporation and look forward to working closely with them towards helping their customers achieve even higher standards of customer service. The addition of the KPS Knowledge Management component will further help Talisma’s customers differentiate themselves by improving the quality and timeliness of customer service responses and delivering enhanced experiences and relationships.”
Through this strategic alliance, Talisma will be offering KPS’s Knowledge Management Software as part of its customer experience management portfolio to their global customers.