Solutions - By Industry
Knowledge Management solutions for your industryWhatever your industry, KPSOL makes managing knowledge simple. Our flexible multi-use solutions are designed to fit your needs, whether it’s improving customer support, streamlining internal processes, or empowering teams to share knowledge effortlessly.
Don’t see your industry?
Not seeing your industry listed? No problem! KPS solutions are flexible and can be tailored to fit your unique needs. Get in touch with us to see how we can help your business work smarter.
Contact usGlobally trusted by these support teams
We work closely with you to make set up easy and straight forward
We understand that adopting a new knowledge management system can feel daunting. That’s why we work closely with you from day one to ensure a smooth, hassle-free setup. Our team is dedicated to streamlining every step, tailoring the process to match your specific needs, ensuring you gain value quickly and effectively.
- SaaS solution with server deployed in a location of your choice
- Implemented in days, not months
- A comprehensive set of APIs links your systems
What Our Clients Say
We believe in helping our customers through the entire journey, from deployment to integration, we’re here every step of the way.
“Universal Knowledge has allowed the team to significantly improve the quality and service that we can provide, with a reduction in AHT and significant reductions in message
errors and scheduling”.
“training time dramatically reduced from 6 weeks to 2 weeks by using KPS’s Universal Knowledge”
“KPS provided me with all the necessary skills and training to quickly rollout the new platform at LBBD. We now take advantage of features such as ‘Ask the Expert’ and ‘Flag for Rework’ to truly manage our knowledge demand.”
‘Universal Knowledge provides us with an easy to use content creation tool, in addition to us being able to incorporate existing forms of knowledge. The ability to use a natural language search against very
technical information and provide access via our website will be key to us continuing to provide world class support to our customers’.
‘I could not be happier with our decision to use KPS Universal Knowledge in our contact centre. Our team is finding answers quickly enabling us to provide timely and accurate responses to the citizens of Baldwin County’
