Silah Gulf Knowledge Management Software for Web Self Service
Silah Gulf use KPS’s Universal Knowledge as part of their E Government Portal Services solution that enables citizens to have easy access to on-line Government Service information such as; vehicle registration renewal, paying bills electronically, registering birth certificates and entering meter readings etc.
As the portal provides access to a vast array of government services it was previously difficult for new users without any knowledge of the site navigation, to find the information they need. The KPS Knowledge Management solution enables customers to quickly access relevant information while empowering contact centre staff with the knowledge needed to increase the consistency and speed of response and improving the web self service experience.
If you want to find out more about our knowledge management software, please contact us >>