Contact 121 - Case Study - Knowledge Powered Solutions (KPS)

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Contact 1-2-1 Australia Knowledge Management Software for Business Process Outsourcing

Contact 1-2-1 is a flexible and affordable provider of full-service, multi-media contact and business process outsourcing (BPO) services which includes Knowledge Management Services, complete inbound customer care, inbound sales, outbound survey, and business processing solutions.

With both Australian and international clients, it is ranked as one of Australia’s top contact centre outsourcers.  One of the significant platforms that has contributed to Contact 1-2-1’s on-going success has been the use of the KPS Knowledge Management software within its Contact Centre Services for its Customers for the past decade.

Contact 1-2-1 has partnered with KPS over that time to provide world-class Knowledge Management Services to Contact 1-2-1 and its customers.


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