The SRO portfolio includes: software, consulting, support, training and bespoke development as well as two unique solutions for Maximo: SDR and SDU.
With multiple products and services, SRO identified the need for a Knowledge Management tool to help in supporting customers more effectively. KPS was selected due to its ability to easily migrate legacy information, whilst at the same time providing the tools to search multiple sources and formats of information.
What are the Benefits?
For SRO Solutions the benefits were considerable. Once installed the Universal Knowledge solution provided:
- Legacy information migration
- Tools to search multiple sources and formats of information
- Customers self service while deflecting calls away from their support team
What did SRO Solutions have to say?
Bill Wallace, Technical Manager at SRO, was very interested in how the use of Knowledge Management could continue to expand, remarking that:
“Universal Knowledge provides us with an easy to use content creation tool, in addition to us being able to incorporate existing forms of knowledge”
Tony Lackey, Director at SRO Solutions, needed the KM solution to both meet SRO’s requirements but also be delivered in such a way as to minimize the impact on SRO resource. He commented that;
“KPS were incredibly flexible in their approach to the project, providing us with bespoke training and excellent levels of support whilst we rolled out the Knowledge Base”
What Does Adding Knowledge Management to my Business Process Involve?
KPS installed the solution and provided training to staff in only 5 days. This also included provision of a re-branded user interface, content migration and custom style sheets to ensure the internal articles were structured and presented appropriately. Furthermore, the end-user and administration staff were trained and given bespoke user guides fit for their needs. Learn more about how Knowledge management is implemented: