RMS Services Knowledge Management Solutions RMS, the market leaders in Resource Management Systems throughout Europe have been designing and supplyin...
News Blog
The KPS knowledge management news blogs offer guidance, tips and perspectives
Tesseract Knowledge Management Software
Tesseract Service Management Systems Tesseract market-leading web based service management systems can now achieve further reductions in call escalati...
New Release of Universal Knowledge Now Available
Knowledge Powered Solutions (KPS) announces the release of Universal Knowledge V4 Series. This new release sees better functionality, optimised sear...
Improving customer service in financial institutions, a way to build trust?
Can the Financial Service Sector and in particular Banks build customers loyalty and restore the trust we used to have in our financial institution...
Knowledge Management Expertise at the SITs Show 2013
I’m just back from the SIT 13 show in London and what an event this year! It was great to meet most of our partners who are in the IT help desk a...
Data Migration, Why Do This In The First Place?
We have recently been asked by a number of customers and clients if we can talk a little more about how we can reduce the need for Data Migration. P...
Ni14 Reducing Avoidable Contacts in Contact Centres
How can call centres reduce avoidable contacts? With an increasing in a world in which self service is becoming even more common, even at the superma...