Category: Self Service

January 1, 2017

Social Media Ready Knowledge Management Software

Social media is changing the landscape of customer service at …

  • Self Service

May 9, 2014

Universal Knowledge Enabling Self Service

KPS will be at the IQPC ( International Quality and …

  • KPS News Blogs
  • Self Service

April 4, 2014

KPS will be at the Executive Customer Contact Exchange

KPS will be at the executive customer contact exchange at …

  • KPS Agent Efficiency
  • KPS News Blogs
  • Self Service
  • Service Agents

January 13, 2014

Web Self Service User Adoption – Carrot or Stick?

Web based self-service for delivering customer service and technical support …

  • KPS News Blogs
  • Self Service

August 14, 2013

Accessing Public Service Websites ‘Your Search Yielded no results’

If accessing public services is the 4th main reason for going on-line then why do council search facilities vary and what happens when they fail the citizen when they try accessing public service websites for information?

  • KPS News Blogs
  • Self Service
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Teams waste 25% of their time looking for information*

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*according to a Gartner study