Category: KPS Agent Efficiency

January 23, 2015

Knowledge Management within the Travel and Tourism Industry

With competition ever increasing within a rapidly growing travel and tourism industry, it has become crucial for companies to provide levels of customer service that surpass all previous standards in order to gain the upper hand when securing business from potential holiday makers and travellers.

  • KPS Agent Efficiency
  • KPS News Blogs
  • Service Agents

April 4, 2014

KPS will be at the Executive Customer Contact Exchange

KPS will be at the executive customer contact exchange at …

  • KPS Agent Efficiency
  • KPS News Blogs
  • Self Service
  • Service Agents

September 3, 2013

Speed to Competency for Service Agents – Measurement or Action?

Is increasing speed to competency in a contact centre environment …

  • KPS Agent Efficiency
  • KPS News Blogs
  • Service Agents

June 4, 2012

Ni14 Reducing Avoidable Contacts in Contact Centres

How can call centres reduce avoidable contacts? With an increasing in a world in which self service is becoming even more common, even at the supermarket you are encouraged to scan your own groceries this insight explores how local authorities can reduce avoidable contacts and what they can do to improve their ni14 statistics.

  • KPS Agent Efficiency
  • KPS News Blogs
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*according to a Gartner study