Category: Service Agents

January 23, 2015

Knowledge Management within the Travel and Tourism Industry

With competition ever increasing within a rapidly growing travel and tourism industry, it has become crucial for companies to provide levels of customer service that surpass all previous standards in order to gain the upper hand when securing business from potential holiday makers and travellers.

  • KPS Agent Efficiency
  • KPS News Blogs
  • Service Agents

April 4, 2014

KPS will be at the Executive Customer Contact Exchange

KPS will be at the executive customer contact exchange at …

  • KPS Agent Efficiency
  • KPS News Blogs
  • Self Service
  • Service Agents

September 3, 2013

Speed to Competency for Service Agents – Measurement or Action?

Is increasing speed to competency in a contact centre environment …

  • KPS Agent Efficiency
  • KPS News Blogs
  • Service Agents
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*according to a Gartner study