Greggs Knowledge Management Software for IT Service and Support
Greggs is the UK’s leading retail baker specialising in sandwiches, savouries and all sorts of other baker-fresh food on-the-go. From 1 shop and 7 vans in Newcastle in 1964, Greggs now has over 1,400 shops across the UK.
In 2010, Greggs decided to centralise all IT support for their 1,400 branches as well as the Head Office in Newcastle and required a Knowledge Management Solution to improve Service Desk Agent efficiency. Greggs use KPS’s Knowledge Management Software integrated with their existing IT Service Management Software.