Frequently Asked Questions
Frequently Asked QuestionsBelow are questions KPS are often asked by companies investigating Knowledge Management Systems and the potential benefits.
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Knowledge Management System Examples – What are the different types of KMS?
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Is a SharePoint Knowledge Base an effective Knowledge Management System?
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Tacit v Explicit Knowledge, what is the difference?
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What is Knowledge Management?
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What is a Knowledge Management System?
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How can a Knowledge Management System help me?
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What are the benefits of Knowledge Sharing?
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Do I need to migrate my content into the KMS, or can I leave it in SharePoint / Dropbox / One Drive / Google Drive?
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Can Universal Knowledge be integrated with a website or CRM / ITSM system?
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What is tacit knowledge?
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What is explicit knowledge?
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What is a SOP?
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Can a Knowledge Management System be used to manage SOPs?
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Is Universal Knowledge available both SaaS and On Premise?
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What is a Knowledge Base?
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What is a self service portal?
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What is institutional knowledge?
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What is a Knowledge Management framework?
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Is SharePoint an effective platform for Knowledge Management?
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What is a Knowledge Management Process?
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What part does Knowledge Management play in customer engagement software?
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What is a Knowledge Management Platform?
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Social Media Knowledge Management – how can Universal Knowledge from KPS help?
What Our Clients Say
We believe in helping our customers through the entire journey, from deployment to integration, we’re here every step of the way.
“The knowledge management system from KPSOL has allowed the team to significantly improve the quality and service that we can provide, with a reduction in AHT and significant reductions in message
errors and scheduling”.
“Training time dramatically reduced from 6 weeks to 2 weeks by using KPS’s Knowledge Base Software”
“KPS provided me with all the necessary skills and training to quickly rollout the new knowledge management platform at LBBD. We now take advantage of features such as ‘Ask the Expert’ and ‘Flag for Rework’ to truly manage our knowledge demand.”
‘Universal Knowledge provides us with an easy to use content creation tool, in addition to us being able to incorporate existing forms of knowledge, to create a single unified knowledge management platform. The ability to use a natural language search against very
technical information and provide access via our website will be key to us continuing to provide world class support to our customers’.
‘I could not be happier with our decision to use KPS Universal Knowledge in our contact center. Our team is finding answers from the knowledge base quickly and accurately, enabling us to provide timely and relevant responses to the citizens of Baldwin County’
