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Increase Productivity Within Your Organisation

16.07.2013 KPS Knowledge Capture

Creating time is obviously impossible but something that we would all love to do, especially when you are up against that deadline!  

There are ways that we can all work more efficiently or look to improve our own personal methodologies but when you are up against time scales then it becomes even more important to be able to find the information that you need to support your daily activities and increase productivity. 

How long do you spend searching for information from within?

Everyone talks these days about not having enough time.  With most employees spending on average about 45 minutes every day looking for something that their organisation already has, it would be great to be able to generate time for your employees and allow them to become frustration free when accessing information from within!  It is the organisation’s knowledge that employees need access to, regardless of what CMS tools or CRM systems you have in your organisation.

Maximising your Organisations applications to generate time

To maximise the productivity improvements across your workforce, you need to have the necessary tools available to ensure that they can find information, regardless of where it resides.  It is important to understand the value of important items of software / web applications that you and your colleagues need to be able to access information quickly, so sub second searches are important if not essential and vital for the organisation to increase efficiencies and productivity when looking to find things.

The retrieval of information, quickly is essential to improve both employee efficiencies and deliver enhanced customer services.  What we are actually talking about here is Knowledge Management, we all do it in our everyday lives but we don’t necessarily refer to the official term!

Increasing productivity easily with a Knowledge Management Strategy

First of all you will need a knowledge management strategy (there are more blogs to follow that will discuss this in more detail).  Once you have a strategy then it is important to work this into the everyday culture of your organisation, so that items are filed easily and can be retrieved quickly, even by other employees who may not know what you have called the document, finance sheet or presentation.  By having a knowledge management strategy you will therefore improve and increase productivity within your organisations and saving / generating time for others for their daily tasks.

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New Release of Universal Knowledge Now Available

05.06.2012 KPS News Blogs

Knowledge Powered Solutions (KPS) announces the release of Universal Knowledge V4 Series.  This new release sees better functionality, optimised search results and improved document sectioning.

Functionally within the V4 Series for KPS’s Universal Knowledge new release provides; speed optimisations to search results, improved fragment generation, support for large complex taxonomy structures and also includes scalability and improved resilience needed for enterprise wide deployments.

Improvements for Large and Small Companies

This means that both large and small companies can benefit from the use of Universal Knowledge, a superior knowledge management system that is used around the world across all sectors from private health care companies, leading banking institutions, Government Departments to Manufacturing.  Universal V4.1 includes additional support for Oracle 11g Database, JBoss 5.0.1 clustering, Websphere 6.1 clustering with JDK1.5 and 1.6.

Universal Knowledge Benefits

A large number of organisations already benefit from using Universal Knowledge either stand alone or as part of their Web Self Service offering or embedded within their help desk or call / customer service centre.  Universal Knowledge empowers agents to answer questions regarding a wide range of queries, from IT problems in an ITSM environment to queries from citizens within a local council. KPS solutions can also be deployed to internal intranet users, external customers in a web self-service capacity and partners.  These groups are able to access vital knowledge quickly and easily through a simple to use natural language interface.

KPS work with over 100 organizations worldwide including Credit Suisse, United HealthCare, Stanford University Hospital and Clinics, Silah Gulf (Bahrain), Contact 121 (Australia) and Greggs ‘the bakers’.  Other Public Sector clients include Department of Health, City of Minneapolis, City of Toronto, Aberdeenshire Council, Surrey Police and many others.

If you want to find out more about our knowledge management software, please contact us >>

Latest from our news room

Knowledge – The lifeblood of your organization

Uncategorised

KPS gains ISO27001 : 2013 Certification

KPS News Blogs

How Long Does It Take to Implement a Knowledge Management System?

Knowledge Management Guides
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