Author: josh.millard

June 2, 2014

SharePoint – A Choice for Knowledge Management?

Microsoft SharePoint is a common component in IT environments. Often used as a content management and sharing platform SharePoint may be used to capture and share a wide range of information within organisations. Does this make SharePoint a choice for knowledge management?

• KPS Knowledge Capture
• KPS News Blogs

May 25, 2014

KPS Knowledge Management Software Available on G-Cloud-5

KPS has been awarded a place in the latest iteration …

• KPS News Blogs

May 9, 2014

Universal Knowledge Enabling Self Service

KPS will be at the IQPC ( International Quality and …

• KPS News Blogs
• Self Service

January 13, 2014

Web Self Service User Adoption – Carrot or Stick?

Web based self-service for delivering customer service and technical support …

• KPS News Blogs
• Self Service

October 11, 2013

Best Software for Knowledge Management

You might ask; “What is the best software for knowledge …

• KPS News Blogs

September 3, 2013

Speed to Competency for Service Agents – Measurement or Action?

Is increasing speed to competency in a contact centre environment …

• KPS Agent Efficiency
• KPS News Blogs
• Service Agents

August 14, 2013

Accessing Public Service Websites ‘Your Search Yielded no results’

If accessing public services is the 4th main reason for going on-line then why do council search facilities vary and what happens when they fail the citizen when they try accessing public service websites for information?

• KPS News Blogs
• Self Service

August 1, 2013

What do Citizens Want from their Public Services Outside of office hours?

With a 24/7 open all hours style that the internet …

• KPS News Blogs

July 16, 2013

Increase Productivity Within Your Organisation

Creating time is obviously impossible but something that we would all …

• KPS Knowledge Capture
• KPS News Blogs