Author: Joanne Southward

March 4, 2026

Is KM Still Needed If We Deploy AI?

Is KM Still Needed If We Deploy AI? As artificial …

• KPS News Blogs

February 25, 2026

What internal resources are essential to successfully implement a Knowledge Management (KM) system?

Knowledge Management (KM) is no longer a “nice-to-have” — it’s …

• KPS News Blogs

February 24, 2026

Google Drive vs Knowledge Management Systems: Why the Difference Matters More Than You Think

Organisations frequently mistake file storage platforms for knowledge management solutions. …

• KPS News Blogs

February 18, 2026

Using Knowledge Management to Identify Knowledge Gaps in Employee Training

Using Knowledge Management to Identify Knowledge Gaps in Employee Training …

• Knowledge Management Guides

January 23, 2026

How Can Public Sector Organisations Modernise Knowledge Sharing?

Public sector organisations are rich in knowledge. From policy expertise …

• Public Sector

January 21, 2026

How Can Knowledge Articles Be Kept Accurate and Up to Date at Scale?

As organisations grow, so does the volume of knowledge they …

• Knowledge Management Guides

January 20, 2026

Using Knowledge Management to Unlock the Value of Internal Policy and HR Documents

Internal policy and HR documents are some of the most …

• KPS Case Studies

November 18, 2025

How Centralised Knowledge Bases Reduce Average Handle Time in Contact Centres

In today’s experience-driven world, contact centres are under constant pressure …

• KPS News Blogs

November 13, 2025

Enterprise Knowledge Management – The Key to Better Decision Making

In today’s information-driven economy, knowledge is one of an organisation’s …

• KPS News Blogs