Case Studies
Contact Centre
- Contact Centre
- Employee Knowledge Sharing
- Service Desk
- Web Self-Service
Baldwin County Commission Customer Service Advisors provide expert advice and guidance to citizens with KPS Universal Knowledge
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- Contact Centre
- Employee Knowledge Sharing
- Service Desk
KPS provides LBBD a single unified platform to capture and quickly access information from a variety of sources
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- Contact Centre
- Service Desk
KPS product ensures IU Health representatives provide patients with quality and timely information
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- Contact Centre
- Web Self-Service
When Outdated Systems no Longer Meet Requirements in Online Retail Contact Centre
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- Contact Centre
Knowledge Management delivers efficiencies in Public Health Contact Centres
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- Contact Centre
- Web Self-Service
Inner Circle Guide – Self Service in Multi Channel Customer Service Delivery
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- Contact Centre
- Employee Knowledge Sharing
- Service Desk
- Web Self-Service
Knowledge Management Software on G-Cloud
Read MoreWhat Our Clients Say
We believe in helping our customers through the entire journey, from deployment to integration, we’re here every step of the way.
“The knowledge management system from KPSOL has allowed the team to significantly improve the quality and service that we can provide, with a reduction in AHT and significant reductions in message
errors and scheduling”.
“Training time dramatically reduced from 6 weeks to 2 weeks by using KPS’s Knowledge Base Software”
“KPS provided me with all the necessary skills and training to quickly rollout the new knowledge management platform at LBBD. We now take advantage of features such as ‘Ask the Expert’ and ‘Flag for Rework’ to truly manage our knowledge demand.”
‘Universal Knowledge provides us with an easy to use content creation tool, in addition to us being able to incorporate existing forms of knowledge, to create a single unified knowledge management platform. The ability to use a natural language search against very
technical information and provide access via our website will be key to us continuing to provide world class support to our customers’.
‘I could not be happier with our decision to use KPS Universal Knowledge in our contact center. Our team is finding answers from the knowledge base quickly and accurately, enabling us to provide timely and relevant responses to the citizens of Baldwin County’
