Case Studies

Discover the power of KPSOL with knowledge base examples

Dive into our case studies to see knowledge management system examples and how KPSOL has played a key role in our clients increase service delivery quality and efficiency

  • Contact Centre
  • Web Self-Service

Inner Circle Guide – Self Service in Multi Channel Customer Service Delivery

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  • Contact Centre
  • Employee Knowledge Sharing
  • Service Desk
  • Web Self-Service

Knowledge Management Software on G-Cloud

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  • Service Desk

IT Service Desk Challenges and Solutions

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  • Service Desk
  • Web Self-Service

24 Hour IT Support at Reduced Costs – Is this Possible?

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  • Contact Centre
  • Service Desk
  • Web Self-Service

University of Ottawa Knowledge Management Software

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  • Service Desk
  • Web Self-Service

Service Knowledge Management Interactions in Health & Education?

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  • Contact Centre
  • Employee Knowledge Sharing
  • Service Desk
  • Web Self-Service

What do Local Councils and Financial Institutions have in Common?

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  • Web Self-Service

Web Self Service

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  • Service Desk

What Problems Are Faced by the IT Help Desk?

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