Case Studies
Employee Knowledge Sharing
- Contact Centre
- Employee Knowledge Sharing
- Service Desk
- Web Self-Service
Baldwin County Commission Customer Service Advisors provide expert advice and guidance to citizens with KPS Universal Knowledge
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- Contact Centre
- Employee Knowledge Sharing
- Service Desk
KPS provides LBBD a single unified platform to capture and quickly access information from a variety of sources
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- Contact Centre
- Employee Knowledge Sharing
- Service Desk
- Web Self-Service
Knowledge Management Software on G-Cloud
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- Contact Centre
- Employee Knowledge Sharing
- Service Desk
- Web Self-Service
What do Local Councils and Financial Institutions have in Common?
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What Our Clients Say
We believe in helping our customers through the entire journey, from deployment to integration, we’re here every step of the way.
“The knowledge management system from KPSOL has allowed the team to significantly improve the quality and service that we can provide, with a reduction in AHT and significant reductions in message
errors and scheduling”.
“Training time dramatically reduced from 6 weeks to 2 weeks by using KPS’s Knowledge Base Software”
“KPS provided me with all the necessary skills and training to quickly rollout the new knowledge management platform at LBBD. We now take advantage of features such as ‘Ask the Expert’ and ‘Flag for Rework’ to truly manage our knowledge demand.”
‘Universal Knowledge provides us with an easy to use content creation tool, in addition to us being able to incorporate existing forms of knowledge, to create a single unified knowledge management platform. The ability to use a natural language search against very
technical information and provide access via our website will be key to us continuing to provide world class support to our customers’.
‘I could not be happier with our decision to use KPS Universal Knowledge in our contact center. Our team is finding answers from the knowledge base quickly and accurately, enabling us to provide timely and relevant responses to the citizens of Baldwin County’
