Services —Consultation
Knowledge Management ConsultationOur expert consultation helps you configure your knowledge management tool to align with your business needs, providing a robust knowledge management process. We assess your requirements, refine features, and ensure your users have exactly what they need.
Smart Consultation for Smarter Systems
For a Knowledge Management system to work, it must fit your organisation. We start by consulting your team and running workshops to understand your needs. Once we identify key challenges and goals, we provide tailored recommendations. Our consultants then guide deployment and support your team, ensuring you maximise the system’s potential and investment.
We scope your processes and set you up for best practice
A Knowledge Management system should work for your organisation, not the other way around. That’s why we start by talking to your team and running workshops to understand your needs. We help you set up a robust knowledge management process to support your knowledge management technology investment.
Once we identify your challenges and goals, we recommend the best way to configure the system for maximum impact. Our consultants then guide your deployment and support your team, ensuring you get the most from your investment.
Ensuring Buy-in From Stakeholders
By involving stakeholders from the start, we identify and address their needs throughout the Knowledge Management process. This collaborative approach ensures full support and buy-in, which is key to a successful implementation. It also means that staff are already excited about the system’s benefits and committed to its success before it even goes live.
Ready to take the next step?
Contact us today to learn more about our services or to schedule a 10min software Demo.
Contact UsWhat Our Clients Say
We believe in helping our customers through the entire journey, from deployment to integration, we’re here every step of the way.
“KPSOL provided me with all the necessary skills and training to quickly rollout the new knowledge management platform for LBBD”
“It has shortened training time and allowed us to meet different learning styles.”
“There’s more trust in the system because people know the information is accurate and kept up to date.”
“I don’t have to tell people to check the knowledge base anymore. They do it first.”
” We now take advantage of features such as ‘Ask the Expert’ and ‘Flag for Rework’ to truly manage our knowledge demand”.
“Universal Knowledge has been a solid investment for Agilisys as part of our Kent County Council (KCC) contact, providing Agilisys / KCC with an invaluable tool for responding to customer queries quickly and accurately. The Agilisys partnership with KCC has been enhanced by providing KCC with a robust Knowledge Management system which has become the backbone of our service provision.
After evaluating multiple Knowledge Management Vendors, Agilisys chose to work with KPSOL due to a combination of strong product features, a proven track record of delivery in the Local Council space and a support team which were responsive, flexible and always willing to go the extra mile to provide exceptional service”.
”SRO identified the need for a Knowledge Management tool to help in supporting customers more effectively”
”The key driver was to provide an enhanced customer support experience, whilst deflecting calls away from their support team”
“KPS were incredibly flexible in their approach to the project, providing us with excellent levels of support whilst we rolled out the Knowledge Base”.
”Universal Knowledge provides us with an easy to use content creation tool, in addition to us being able to incorporate existing forms of knowledge, to create a single unified knowledge management platform. The ability to use a natural language search against very technical information and provide access via our website will be key to us continuing to provide world class support to our customers”.
”I could not be happier with our decision to use KPS Universal Knowledge in our contact center. Our team is finding answers from the knowledge base quickly and accurately, enabling us to provide timely and relevant responses to the citizens of Baldwin County”
‘Universal Knowledge by KPS is an invaluable tool in our service provision. We have recently extended its use into Probate, so that the benefits can be realised more widely, and we hope to keep extending its use. Since upgrading to the latest version of the KPS KMS, we have been able to take advantage of new functionality such as discussion forums and configurable layouts which provide instant access to the most important information on a single page when an advisor logs in”
”KPSOL is a very responsive supplier who works closely with us to ensure the KMS meets our needs today and in the future”.
“The Knowledge Management System from KPSOL Universal Knowledge has allowed the team to significantly improve the quality and service that we can provide, with a reduction in AHT and significant reductions in message errors and scheduling”.
“Scheduling defects were significantly reduced by utilizing the power of Universal Knowledge”
“Message errors reduced. Quality information enhances our customer services activities”
“Training time dramatically reduced from 6 weeks to 2 weeks by using KPS’s Knowledge Base Software”
”Agent error and call escalations have dramatically reduced”
We work closely with you to make set up easy and straight forward
We understand that adopting a new knowledge management system can feel daunting. That’s why we work closely with you from day one to ensure a smooth, hassle-free setup. Our team is here to simplify each step, tailoring the process to fit your unique needs so you can start seeing value quickly and efficiently.
- Cloud or local system options
- Implemented in days, not months
- A comprehensive set of APIs links your systems
