Services — Configuration
Knowledge Management ConfigurationWith so many features available out of the box, it is important to configure the knowledge management tool for your business needs. Give your users everything they need and nothing they don’t.
Ready to Use, Tailored to Fit
The KPSOL Knowledge Management System works straight out of the box, meeting most companies needs without the hassle of lengthy customisation. But since every organisation is unique, we offer plenty of configuration options to adapt the system to your specific requirements—giving you a customised solution at an off-the-shelf price.
Configuration options include:
Flexible Taxonomy Setup
Building a structure that fits your current needs and can grow to include more customers, products, or teams.
Automated Workflow Alerts
Setting up notifications, like alerts when a document is ready for approval.
Customised User Interface
Personalising the look and feel of user screens with your preferred style, colors, and logo.
Advanced Access Controls
Configuring permissions to meet even the most complex security requirements.
Changing System Terminology
Adjusting system language to align with your organisation’s preferences.
Fast Deployment, Built for Change
Get up and running in just days with a system you can confidently manage from the start. As your business evolves, our flexible configuration options and expert support make it easy to adapt the software to meet your changing needs.
Ready to take the next step?
Contact us today to learn more about our services or to schedule a 10min software Demo.
Contact usWhat Our Clients Say
We believe in helping our customers through the entire journey, from deployment to integration, we’re here every step of the way.
“The knowledge management system from KPSOL has allowed the team to significantly improve the quality and service that we can provide, with a reduction in AHT and significant reductions in message
errors and scheduling”.
“Training time dramatically reduced from 6 weeks to 2 weeks by using KPS’s Knowledge Base Software”
“KPS provided me with all the necessary skills and training to quickly rollout the new knowledge management platform at LBBD. We now take advantage of features such as ‘Ask the Expert’ and ‘Flag for Rework’ to truly manage our knowledge demand.”
‘Universal Knowledge provides us with an easy to use content creation tool, in addition to us being able to incorporate existing forms of knowledge, to create a single unified knowledge management platform. The ability to use a natural language search against very
technical information and provide access via our website will be key to us continuing to provide world class support to our customers’.
‘I could not be happier with our decision to use KPS Universal Knowledge in our contact center. Our team is finding answers from the knowledge base quickly and accurately, enabling us to provide timely and relevant responses to the citizens of Baldwin County’
We work closely with you to make set up easy and straight forward
We understand that adopting a new knowledge management system can feel daunting. That’s why we work closely with you from day one to ensure a smooth, hassle-free setup. Our team is here to simplify each step, tailoring the process to fit your unique needs so you can start seeing value quickly and efficiently.
- Cloud or local system options
- Implemented in days, not months
- A comprehensive set of APIs links your systems
