Services — Configuration
Knowledge Management ConfigurationWith so many features available out of the box, it is important to configure the knowledge management tool for your business needs. Give your users everything they need and nothing they don’t.
Ready to Use, Tailored to Fit
The KPSOL Knowledge Management System works straight out of the box, meeting most companies needs without the hassle of lengthy customisation. But since every organisation is unique, we offer plenty of configuration options to adapt the system to your specific requirements—giving you a customised solution at an off-the-shelf price.
Configuration options include:
Flexible Taxonomy Setup
Building a structure that fits your current needs and can grow to include more customers, products, or teams.
Automated Workflow Alerts
Setting up notifications, like alerts when a document is ready for approval.
Customised User Interface
Personalising the look and feel of user screens with your preferred style, colors, and logo.
Advanced Access Controls
Configuring permissions to meet even the most complex security requirements.
Changing System Terminology
Adjusting system language to align with your organisation’s preferences.
Fast Deployment, Built for Change
Get up and running in just days with a system you can confidently manage from the start. As your business evolves, our flexible configuration options and expert support make it easy to adapt the software to meet your changing needs.
Ready to take the next step?
Contact us today to learn more about our services or to schedule a 10min software Demo.
Contact usWhat Our Clients Say
We believe in helping our customers through the entire journey, from deployment to integration, we’re here every step of the way.
“KPSOL provided me with all the necessary skills and training to quickly rollout the new knowledge management platform for LBBD”
“It has shortened training time and allowed us to meet different learning styles.”
“There’s more trust in the system because people know the information is accurate and kept up to date.”
“I don’t have to tell people to check the knowledge base anymore. They do it first.”
” We now take advantage of features such as ‘Ask the Expert’ and ‘Flag for Rework’ to truly manage our knowledge demand”.
“Universal Knowledge has been a solid investment for Agilisys as part of our Kent County Council (KCC) contact, providing Agilisys / KCC with an invaluable tool for responding to customer queries quickly and accurately. The Agilisys partnership with KCC has been enhanced by providing KCC with a robust Knowledge Management system which has become the backbone of our service provision.
After evaluating multiple Knowledge Management Vendors, Agilisys chose to work with KPSOL due to a combination of strong product features, a proven track record of delivery in the Local Council space and a support team which were responsive, flexible and always willing to go the extra mile to provide exceptional service”.
”SRO identified the need for a Knowledge Management tool to help in supporting customers more effectively”
”The key driver was to provide an enhanced customer support experience, whilst deflecting calls away from their support team”
“KPS were incredibly flexible in their approach to the project, providing us with excellent levels of support whilst we rolled out the Knowledge Base”.
”Universal Knowledge provides us with an easy to use content creation tool, in addition to us being able to incorporate existing forms of knowledge, to create a single unified knowledge management platform. The ability to use a natural language search against very technical information and provide access via our website will be key to us continuing to provide world class support to our customers”.
”I could not be happier with our decision to use KPS Universal Knowledge in our contact center. Our team is finding answers from the knowledge base quickly and accurately, enabling us to provide timely and relevant responses to the citizens of Baldwin County”
‘Universal Knowledge by KPS is an invaluable tool in our service provision. We have recently extended its use into Probate, so that the benefits can be realised more widely, and we hope to keep extending its use. Since upgrading to the latest version of the KPS KMS, we have been able to take advantage of new functionality such as discussion forums and configurable layouts which provide instant access to the most important information on a single page when an advisor logs in”
”KPSOL is a very responsive supplier who works closely with us to ensure the KMS meets our needs today and in the future”.
“The Knowledge Management System from KPSOL Universal Knowledge has allowed the team to significantly improve the quality and service that we can provide, with a reduction in AHT and significant reductions in message errors and scheduling”.
“Scheduling defects were significantly reduced by utilizing the power of Universal Knowledge”
“Message errors reduced. Quality information enhances our customer services activities”
“Training time dramatically reduced from 6 weeks to 2 weeks by using KPS’s Knowledge Base Software”
”Agent error and call escalations have dramatically reduced”
We work closely with you to make set up easy and straight forward
We understand that adopting a new knowledge management system can feel daunting. That’s why we work closely with you from day one to ensure a smooth, hassle-free setup. Our team is here to simplify each step, tailoring the process to fit your unique needs so you can start seeing value quickly and efficiently.
- Cloud or local system options
- Implemented in days, not months
- A comprehensive set of APIs links your systems
