White Paper Download – Self Service User Adoption

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Self Service User Adoption – Carrot or Stick?

Web based self-service for delivering customer service and technical support is one of the fastest growing areas in service delivery. In addition to the challenges in creating an effective self-service experience, the question often asked is:

“What do we have to do to ensure users adopt self-service over the current approach?”

Having worked with many clients across different sectors, we have gathered insights on how to create a self-service experience that encourages user adoption.

This white-paper explores getting the user experience right and promoting the opportunity to self-serve to all users at all stages of the support interaction.



KPS Knowledge Management Software users include:

Serco, capita, UnitedHealthCare

Learn how our customers are using Knowledge Management Software to improve service and efficiency:

  • Improving productivity and efficiency in a matter of days
  • Gaining access to information quickly and efficiently for daily tasks
  • Sharing information more effectively with Stakeholders in a secure environment
  • Obtaining insights through reporting features from user behaviour for staff and customers alike.

KPS knowledge management software is used as the core solution for enhancing service quality and delivery efficiency in IT Knowledge Management, IT Help Desk Knowledge Management, Help Desk Knowledge Management and Web Self Service Knowledge Management. Regardless of industry sector, knowledge source and format, a KPS knowledge management solution is quick to deploy and easy to maintain. Download our guide for creating your Knowledge Management business case.