SRO Solutions deliver leading asset management solutions, focusing on the three main sectors of Marine Transportation, Offshore Oil & Gas and Manufacturing & Production. Their portfolio includes: software, consulting, support, training and bespoke development as well as two unique solutions for Maximo: SDR and SDU.
This case study explores SRO Solutions need for Knowledge Management Tool to help streamline their customer support, which included:
Access to the Knowledge Base was also required from their website in order to help customers self serve.
Deflecting calls away from their support team allowing them to be more effective.
Enhancing their knowledge base using Knowledge Management tools to segregate and secure information over a variety of formats.
