Outsourcing Contact Centre Knowledge Management Case Study - Downloads - KPS

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Outsourcing Contact Centre Knowledge Management Case Study

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Dynamic outsourcing contact centre has knowledge base technology at its heart

Contact 121 is no ordinary Contact Centre, they are an award winning outsource operation based in Australia. They have multiple customer contacts by a number of different channels and have both inbound and outbound telephone call operations. The owners are extremely proud of their growth over the last 10 years and have won a number of ATA awards for service. Contact 121 work with many blue chip organisations in Australia, USA and Europe.

Learn how they achieved this, download our case study:

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