Case Study – 24/7 IT Service Management Help-desk Implementation
With pressure on public sector organisations such as the police service to reduce costs and focus resources on front-line services, the need for back office support to maintain service levels at reduced cost is more pressing than ever.
Self-service is key to extending services and reducing costs. Using a knowledge base tool removes the need for expensive night shifts to provide IT support. Devon and Cornwall Constabulary were able to remove the expensive Service Desk overnight shift (10pm to 6am) by introducing a knowledge enabled self-service solution for tier 1 IT Support issues.
Learn how they achieved this, download our case study: