About KPSOL
We help you Increase Productivity, Reduce Operational Costs and Help More Customers.Knowledge Management software that boosts customer service and drives efficiency for businesses across industries.
Book a 10min demoOur Mission
KPSOL’s mission is to empower organisations with innovative Knowledge Management solutions that enhance productivity, improve customer service, and drive operational efficiency by making knowledge easily accessible and shareable.
Why us?
Dedicated Knowledge Management Focus
Unlike vendors who treat KM as an add-on, KPSOL specialises solely in Knowledge Management, ensuring a tailored, high-performance solution.
Fully supported deployment
We help you every step of the way to establish your knowledge base and integrations, ensuring a smooth deployment customised to your organisation’s specific needs.
A focus on continuous Innovation
We constantly update and improve our software to meet the evolving needs of our clients, ensuring that you always have access to the latest features and functionality.
Our story
KPSOL, also known as KPS, was founded to transform how organisations manage and share knowledge. Recognising the need for a dedicated Knowledge Management solution, KPSOL developed Universal Knowledge—a tool designed to centralise information and make it accessible across contact centres, service desks, internal teams, and self-service platforms. Unlike other vendors who treat Knowledge Management as an add-on, KPSOL has maintained a clear focus on KM as a core discipline, ensuring their software integrates seamlessly with CRM, ITSM, and intranet systems. Today, KPSOL continues to empower organisations across industries by enhancing productivity, customer satisfaction, and operational efficiency through effective knowledge-sharing.
What Our Clients Say
We believe in helping our customers through the entire journey, from deployment to integration, we’re here every step of the way.
“KPSOL provided me with all the necessary skills and training to quickly rollout the new knowledge management platform for LBBD”
“It has shortened training time and allowed us to meet different learning styles.”
“There’s more trust in the system because people know the information is accurate and kept up to date.”
“I don’t have to tell people to check the knowledge base anymore. They do it first.”
” We now take advantage of features such as ‘Ask the Expert’ and ‘Flag for Rework’ to truly manage our knowledge demand”.
“Universal Knowledge has been a solid investment for Agilisys as part of our Kent County Council (KCC) contact, providing Agilisys / KCC with an invaluable tool for responding to customer queries quickly and accurately. The Agilisys partnership with KCC has been enhanced by providing KCC with a robust Knowledge Management system which has become the backbone of our service provision.
After evaluating multiple Knowledge Management Vendors, Agilisys chose to work with KPSOL due to a combination of strong product features, a proven track record of delivery in the Local Council space and a support team which were responsive, flexible and always willing to go the extra mile to provide exceptional service”.
”SRO identified the need for a Knowledge Management tool to help in supporting customers more effectively”
”The key driver was to provide an enhanced customer support experience, whilst deflecting calls away from their support team”
“KPS were incredibly flexible in their approach to the project, providing us with excellent levels of support whilst we rolled out the Knowledge Base”.
”Universal Knowledge provides us with an easy to use content creation tool, in addition to us being able to incorporate existing forms of knowledge, to create a single unified knowledge management platform. The ability to use a natural language search against very technical information and provide access via our website will be key to us continuing to provide world class support to our customers”.
”I could not be happier with our decision to use KPS Universal Knowledge in our contact center. Our team is finding answers from the knowledge base quickly and accurately, enabling us to provide timely and relevant responses to the citizens of Baldwin County”
‘Universal Knowledge by KPS is an invaluable tool in our service provision. We have recently extended its use into Probate, so that the benefits can be realised more widely, and we hope to keep extending its use. Since upgrading to the latest version of the KPS KMS, we have been able to take advantage of new functionality such as discussion forums and configurable layouts which provide instant access to the most important information on a single page when an advisor logs in”
”KPSOL is a very responsive supplier who works closely with us to ensure the KMS meets our needs today and in the future”.
“The Knowledge Management System from KPSOL Universal Knowledge has allowed the team to significantly improve the quality and service that we can provide, with a reduction in AHT and significant reductions in message errors and scheduling”.
“Scheduling defects were significantly reduced by utilizing the power of Universal Knowledge”
“Message errors reduced. Quality information enhances our customer services activities”
“Training time dramatically reduced from 6 weeks to 2 weeks by using KPS’s Knowledge Base Software”
”Agent error and call escalations have dramatically reduced”
Our team
Get to know the talented individuals behind KPSOL, dedicated to helping you optimise your knowledge management. Our team is here to ensure your success, offering expert insights, innovative solutions, and unwavering support.