Give Your Team Fast, Accurate, Answers Every Time
One intuitive knowledge management platform for every SOP, policy, FAQ and process. With answer-level search for the single source of truth your teams need.
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Create, publish and manage documents and workflows
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Easy to search, with version control and compliance built-in
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Get usage insights to fill knowledge gaps with useful content
Problem
- I can’t find anything when I need it.
- We’ve got documents in Teams, SharePoint, email, OneDrive, File Shares… it’s chaos
- We keep making mistakes because we’re using old files
Wasted Time & Slow Answers
Teams lose up to 20–25% of their day hunting through Files Shares, SharePoint, Teams, emails and old folders just to find the right document.
- Slow responses to customers and colleagues
- Knowledge gaps become people-dependent
- Staff frustrated before the task has even begun
When answers aren’t instant, everything slows down.
Scattered Knowledge & Zero Consistency
Critical SOPs, guides and policies live in different tools, versions and locations, often duplicated, outdated or hidden behind broken folder structures.
- No single source of truth
- People save their own local copies
- New starters have no idea where to look
When knowledge is scattered, teams work blind
Compliance Risk & Inconsistent Decisions
Without version control or structured governance, people follow different versions of the “same process” creating accuracy issues and audit exposure.
- Incorrect or outdated steps followed
- Decisions vary from person to person
- Hard to prove compliance or trace errors
When teams can’t trust the information, performance becomes unpredictable.
Your Entire Knowledge Ecosystem Centralised, Searchable, Governed
Answer-Level Search
Get instant, precise answers without opening long documents or hunting for the right section.
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Answer-level access takes you straight to the exact paragraph you need
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Filters refine results by category, team or content type
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Jump-to-section previews reduce time spent viewing documents
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Faster decisions made across your organisation
Structured Content Creation With Governance
Structured templates, decision trees, and guided workflows keep every SOP and process accurate and aligned
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Decision Trees deliver step-by-step, consistent answers
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Custom Fields enforce required information
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Structured Templates standardise every content type
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Approval Workflows control accuracy before publishing
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Version Control stops outdated content resurfacing
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Tags & Metadata keep everything organised
A Configurable Knowledge Hub That Instantly Feels Familiar
A clean, modern interface tailored to each role, so the right knowledge is always front and centre
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Team Homepages surface each department’s most-used content
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Role-Based Navigation shows only what’s relevant to the user
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Custom Dashboards keep key SOPs and resources in easy reach
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Drag-and-Drop Layouts make configuration quick and code-free
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Consistent UI reduces training time and boosts adoption
User Analytics & Gap Insights
Real-time visibility into how knowledge is used, and where it fails, so leaders can improve accuracy, performance, and outcomes.
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Search Analytics surface common needs and zero-result gaps
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Usage Insights show top and low-performing content
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Team Engagement reveals which departments rely on which knowledge
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Contribution Analytics to reward top contributors
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Gap Detection highlights missing or outdated content
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KPI Alignment links knowledge use to service and performance metrics
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Audit Trails support governance and compliance
Your Organization's Knowledge Contained Within One Intuitive Platform
A single source of truth for all your SOPs, policies, and guides, with the option to connect external systems when needed
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Single Hub
for all internal knowledge, kept consistent and up to date
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Connect External Sources
like SharePoint, Cloud Drives, CRM, CX, and ITSM tools
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Unified Search
finds answers across both internal and connected repositories
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Original File Access
with no duplication or re-upload
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Duplicate Prevention
keeps teams aligned on the same content
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Automatic Metadata
keeps external content organised and searchable
Who Uses Universal Knowledge?
Customer Service Teams
Troubleshooting guides, scripts, and instant access to accurate answers.
Field & Operational Staff
Step-by-step instructions, SOPs, and decision trees wherever they’re working.
HR & Internal Communications
Policies, onboarding materials, and consistent employee guidance
Managers & Team Leaders
Performance insights, usage analytics, and gap reporting to improve team outcomes
IT & Information Governance
Secure access controls, integrations, and a single source of truth across systems
What Our Clients Said
Marilyn Adiyan
London Barking and Dagenham Council
Tony Lackey
Director at SRO Solutions
Go Live in Days, Not Months
A fast, flexible rollout, with minimal effort required from your IT team.
Choose Your Deployment Model
Deploy KPSOL as SaaS on Azure (choose your region for data sovereignty), On-Premise, or Hybrid.
Connect Your Systems
Use pre-built connectors to pull content from SharePoint, OneDrive, and Network Drives, or import existing files in minutes. Choose a full KPSOL Universal Knowledge setup, or a hybrid mix with your existing repositories.
Configure Roles & Structure
Set up teams, roles, and permissions. Apply templates, workflows, and taxonomies to standardise content creation.
Launch & Scale Quickly
User onboarding in days. Admin tools and workflows make it easy to expand across departments and locations.
Pricing That Scales with Your Organisation
Starts at £10 per user, per month. Simple, transparent pricing designed to work for teams of 10 - 5,000.
What’s included:
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Full access to Universal Knowledge
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Unlimited content creation
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Workflows, templates & decision trees
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Search, analytics, reporting
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Azure-hosted cloud environment
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Enterprise authentication (SAML, MFA, AD/LDAP)
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Regular product updates & support
Ready to Give Your Organisation One Source of Truth?
Reduce errors, speed up decisions, and deliver consistent answers across every department.