Solutions
Knowledge Base SoftwareScalable Knowledge Base Software That Delivers Answers—Not Just Information
Empower your team and customers with fast, reliable access to the knowledge they need.
Universal Knowledge is the intelligent, flexible, and scalable knowledge base software built to streamline access to answers, reduce support tickets, and boost productivity across your organisation.
Increase productivity, reduce operational costs and help more customers with our knowledge base system
Reduction in Employee Training Time
For new starters with the introduction of an effective Knowledge Management System
Increase in Customer Satisfaction
because faster answers, accurate information, and seamless support make all the difference.
Increase in Employee Productivity
Quick access to knowledge empowers employees to work smarter, faster, and more efficiently.
Why Choose a knowledge base system?
In a world flooded with information, only relevant knowledge matters. Universal Knowledge is more than just a knowledge base program—it’s a comprehensive solution designed to deliver knowledge on demand. Whether you’re serving employees, customers, or citizens, our platform ensures the right people get the right answers at the right time.
Key Benefits of Our Knowledge Base Solutions
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- Deliver Knowledge On Demand – Forget digging through documents. Our knowledge base software provides users with accurate, real-time answers—cutting down support calls, increasing resolution speed and increasing employee engagement.
- Secure, Role-Based Access – Organise your knowledge base around teams, departments, or products. Control who sees what, and maintain document accuracy without duplication.
- Personalised Experience – Create layouts which are specific to your team ensuring the most relevant information is displayed as soon as a user logs in.
- Rapid Deployment & Easy Authoring – Index existing cloud content using powerful spidering tools. Create and manage content through a browser-based interface with built-in approval and versioning workflows.
- Advanced Search & Discovery – Whether using keywords or natural language, decision trees or structured search using multiple filters , users can find answers their way.
- Actionable Reporting & Insights – Gain visibility into how your knowledgebase software is used. Identify gaps, track engagement, and drive continual improvement through powerful reporting tools.
- Seamless Integration – Easily integrate Universal Knowledge with helpdesks, CRMs, intranets, or portals. RESTful APIs allow you to extend your knowledge base solutions across any digital ecosystem.
Knowledge Base solutions for your industry
Whatever your industry, KPSOL makes managing knowledge simple. Our flexible multi-use solutions are designed to fit your needs, whether it’s improving customer support, streamlining internal processes, or empowering teams to share knowledge effortlessly. With the KPSOL platform, you’ll save time, boost productivity, and deliver better results for your business.
Contact Centres
Helping streamline customer interactions by providing agents with instant access to accurate information.
IT Service Management
Supporting help desks and IT operations with tools to improve efficiency and reduce response times.
Public Sector & Local Councils
Offering solutions for efficient service delivery in government operations.
Don’t see your industry?
Not seeing your industry listed? No problem! KPS knowledge base systems are flexible and can be tailored to fit your unique needs. Get in touch with us to see how we can help your business work smarter.
Contact usWhy you can Trust KPSOL’s Knowledge base software
KPSOL knowledge management software is built on a tried and tested platform, deployed across many industries and applications. Together with our core knowledgebase software platform, KPSOL offer implementation support from scoping, planning and deployment to training.
- Our knowledge base platform can be used Standalone or Integrated.
- Fragment technology finds and highlights the best answers in long documents.
- Easily Search, Share and Capture Knowledge to improve management of your information estate.
- Comprehensive analytics provide insight on how to further improve your organisation’s knowledge across the board.
Integrate Our Knowledge management product with other software
KPSOL’s knowledge management system easily connects to your existing systems with a full set of APIs.
Smarter Than Just a Knowledge Base Program
Universal Knowledge isn’t static—it’s adaptive. If content doesn’t exist yet, our system routes questions to experts who can respond, create new articles, or point users to relevant documentation. Your knowledge base software becomes smarter and more valuable every day.
Ready to Transform the Way You Share Knowledge?
Let Universal Knowledge power your organisation’s knowledge base solutions—reducing costs, improving experiences, and driving smarter decision-making at every level.
