Serco Knowledge Management Software

Serco’s partnership with KPS allows them to deliver Knowledge Management Software into their public and private sector client base to improve productivity and reduce operational costs within call centres, outsourcing and web self-service environments. 

Serco is an international service company that improves the quality and efficiency of essential services that matter to millions of people around the world.  Serco’s customers are national and local governments and leading companies.  They have more than 50 years’ experience of helping them to achieve their goals.

Talisma Corporation Pvt. Ltd., a leading provider of customer experience solutions in over 26 countries, has announced its decision to partner with Knowledge Powered Solutions (KPS), an independent software vendor specializing in information management solutions.  This partnership will enhance the knowledge management offering of the Talisma customer experience solutions.

“Our partnership with KPS will help customers gain from the combined strengths of the two organisations,” said Raj Mruthyunjayappa, Managing Director, EMEA and APAC, Talisma Corporation.  “The market is clearly looking at solutions that can enhance customer service agent productivity in line with the growing customer experience management needs of institutions.  KPS’s Knowledge Management Solutions are impressive in this regard. In addition, KPS Knowledge Management will bring tremendous value to our customer experience management solutions portfolio.”

Roger Haddon, Managing Director of KPS, stated, “We are delighted to be associated with Talisma Corporation and look forward to working closely with them towards helping their customers achieve even higher standards of customer service.  The addition of the KPS Knowledge Management component will further help Talisma’s customers differentiate themselves by improving the quality and timeliness of customer service responses and delivering enhanced experiences and relationships.”

Through this strategic alliance, Talisma will be offering KPS’s Knowledge Management Software as part of its customer experience management portfolio to their global customers.

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Contact 1-2-1 is a flexible and affordable provider of full-service, multi-media contact and business process outsourcing (BPO) services which includes Knowledge Management Solutions, complete inbound customer care, inbound sales, outbound survey, and business processing solutions.  With both Australian and international clients, it is ranked as one of Australia’s top contact centre outsourcing providers.

One of the significant platforms that has contributed to Contact 1-2-1’s on-going success has been the use of the KPS “Universal Knowledge Base” within its Contact Centre Services for its Customers for the past decade.  Contact 1-2-1 has partnered with KPS over that time to provide world-class Knowledge Management Services to Contact 1-2-1 and its customers.

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Marval Knowledge Management Software for enhancing IT service management delivery

Marval, established in the late 1980’s is acknowledged by leading industry experts and its customers as one of the most experienced solutions providers for IT Service Management.  Marval is a truly ‘one-stop-shop’ for all IT Service Management needs, providing:

• Integrated ITIL 3 and ISO/IEC 20000 enabled IT Service Management Software (MSM)
• Accredited Service Management training (ITIL, ISO/IEC 20000, ITSM Briefings)
• MSM Product training and Implementation assistance
• Related ITSM training (e.g. Problem solving, Management and Analysis, ITIL Awareness)
• Independent Service Management Consultancy

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RMS Services Knowledge Management Solutions

RMS, the market leaders in Resource Management Systems throughout Europe have been designing and supplying Service Management solutions since 1987.  The leading edge and innovative nature of their software portfolio and their ITIL based methodologies have resulted in the products increasingly becoming the strategic choice for those companies who recognise the core role of service and ‘best practices’ in satisfying evolving business requirements and web self service offerings.

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Tesseract Service Management Systems

Tesseract market-leading web based service management systems can now achieve further reductions in call escalations, call numbers and call duration, as well as improved first contact call resolution, through its ability to integrate with knowledge management solutions developed by Knowledge Powered Solutions (KPS).

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