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Agilisys

KPS Partners

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Agilisys currently works with more than 50 councils across the UK, and has been helping transform public services for millions of citizens across the UK for over 15 years. Agilisys manages over 12 million customer interactions every year through digital, voice and face-to-face channels.

 

This partnership enhances the knowledge management offering of the Agilisys customer experience solutions, which are tailored to meet the needs of the public sector, helping deliver better customer experiences by giving staff access to the right information, at the right time, from any location and through any channel. The additional functionality brought by KPS builds on the work Agilisys already has to help improve productivity and reduce operational costs within public sector contact centres, outsourcing and web self-service environments to help meet the challenge of reduced budgets and increased demand from citizens.

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Serco Knowledge Management Software

KPS Partners

Serco Knowledge Management Software

Serco’s partnership with KPS allows them to deliver Knowledge Management Software into their public and private sector client base to improve productivity and reduce operational costs within call centres, outsourcing and web self-service environments. 

Serco is an international service company that improves the quality and efficiency of essential services that matter to millions of people around the world.  Serco’s customers are national and local governments and leading companies.  They have more than 50 years’ experience of helping them to achieve their goals.

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Talisma Knowledge Management Software

KPS Partners

Talisma Corporation Pvt. Ltd., a leading provider of customer experience solutions in over 26 countries, has announced its decision to partner with Knowledge Powered Solutions (KPS), an independent software vendor specializing in information management solutions.  This partnership will enhance the knowledge management offering of the Talisma customer experience solutions.

“Our partnership with KPS will help customers gain from the combined strengths of the two organisations,” said Raj Mruthyunjayappa, Managing Director, EMEA and APAC, Talisma Corporation.  “The market is clearly looking at solutions that can enhance customer service agent productivity in line with the growing customer experience management needs of institutions.  KPS’s Knowledge Management Solution capabilities are impressive in this regard. In addition, KPS Knowledge Management will bring tremendous value to our customer experience management solutions portfolio.”

Roger Haddon, Managing Director of KPS, stated, “We are delighted to be associated with Talisma Corporation and look forward to working closely with them towards helping their customers achieve even higher standards of customer service.  The addition of the KPS Knowledge Management component will further help Talisma’s customers differentiate themselves by improving the quality and timeliness of customer service responses and delivering enhanced experiences and relationships.”

Through this strategic alliance, Talisma will be offering KPS’s Knowledge Management Software as part of its customer experience management portfolio to their global customers.

If you want to find out more about our knowledge management software, please contact us >>

 

 

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KPS gains ISO27001 : 2013 Certification

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How Long Does It Take to Implement a Knowledge Management System?

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How Long Does It Take to Implement a Knowledge Management System?

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Contact 121 Australia

KPS Partners

Contact 1-2-1 is a flexible and affordable provider of full-service, multi-media contact and business process outsourcing (BPO) services which includes Knowledge Management Services, complete inbound customer care, inbound sales, outbound survey, and business processing solutions.  With both Australian and international clients, it is ranked as one of Australia’s top contact centre outsourcing providers.

One of the significant platforms that has contributed to Contact 1-2-1’s on-going success has been the use of the KPS “Universal Knowledge Base” within its Contact Centre Services for its Customers for the past decade.  Contact 1-2-1 has partnered with KPS over that time to provide world-class Knowledge Management Services to Contact 1-2-1 and its customers.

More about Contact 121 >>

If you want to find out more about our knowledge management software, please contact us >>

Latest from our news room

KPS gains ISO27001 : 2013 Certification

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How Long Does It Take to Implement a Knowledge Management System?

Knowledge Management Guides

How Long Does It Take to Implement a Knowledge Management System?

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Marval ITSM Knowledge Management Software

KPS Partners

Marval Knowledge Management Software for enhancing IT service management delivery

Marval, established in the late 1980’s is acknowledged by leading industry experts and its customers as one of the most experienced solutions providers for IT Service Management.  Marval is a truly ‘one-stop-shop’ for all IT Service Management needs, providing:

 

  • Integrated ITIL 3 and ISO/IEC 20000 enabled IT Service Management Software (MSM)
  • Accredited Service Management training (ITIL, ISO/IEC 20000, ITSM Briefings)
  • MSM Product training and Implementation assistance
  • Related ITSM training (e.g. Problem solving, Management and Analysis, ITIL Awareness)
  • Independent Service Management Consultancy

More about Marval >>

If you want to find out more about our knowledge management software, please contact us >>

Latest from our news room

KPS gains ISO27001 : 2013 Certification

Uncategorised

How Long Does It Take to Implement a Knowledge Management System?

Knowledge Management Guides

How Long Does It Take to Implement a Knowledge Management System?

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RMS Knowledge Management Software

KPS Partners

RMS Services Knowledge Management Solutions

RMS, the market leaders in Resource Management Systems throughout Europe have been designing and supplying Service Management solutions since 1987.  The leading edge and innovative nature of their software portfolio and their ITIL based methodologies have resulted in the products increasingly becoming the strategic choice for those companies who recognise the core role of service and ‘best practices’ in satisfying evolving business requirements and web self service offerings.

More about RMS Services >>

If you want to find out more about our knowledge management software, please contact us >>

Latest from our news room

KPS gains ISO27001 : 2013 Certification

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How Long Does It Take to Implement a Knowledge Management System?

Knowledge Management Guides

How Long Does It Take to Implement a Knowledge Management System?

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Tesseract Knowledge Management Software

KPS Partners

Tesseract Service Management Systems

Tesseract market-leading web based service management systems can now achieve further reductions in call escalations, call numbers and call duration, as well as improved first contact call resolution, through its ability to integrate with knowledge management solutions developed by Knowledge Powered Solutions (KPS).

More about Tesseract >>

If you want to find out more about our knowledge management software, please contact us >>

 

 

Latest from our news room

KPS gains ISO27001 : 2013 Certification

Uncategorised

How Long Does It Take to Implement a Knowledge Management System?

Knowledge Management Guides

How Long Does It Take to Implement a Knowledge Management System?

KPS News Blogs
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