Knowledge Powered Solutions (KPS) announces the release of Universal Knowledge V4 Series. This new release sees better functionality, optimised search results and improved document sectioning.
Functionally within the V4 Series for KPS’s Universal Knowledge new release provides; speed optimisations to search results, improved fragment generation, support for large complex taxonomy structures and also includes scalability and improved resilience needed for enterprise wide deployments.
Improvements for Large and Small Companies
This means that both large and small companies can benefit from the use of Universal Knowledge, a superior knowledge management system that is used around the world across all sectors from private health care companies, leading banking institutions, Government Departments to Manufacturing. Universal V4.1 includes additional support for Oracle 11g Database, JBoss 5.0.1 clustering, Websphere 6.1 clustering with JDK1.5 and 1.6.
Universal Knowledge Benefits
A large number of organisations already benefit from using Universal Knowledge either stand alone or as part of their Web Self Service offering or embedded within their help desk or call / customer service centre. Universal Knowledge empowers agents to answer questions regarding a wide range of queries, from IT problems in an ITSM environment to queries from citizens within a local council. KPS solutions can also be deployed to internal intranet users, external customers in a web self-service capacity and partners. These groups are able to access vital knowledge quickly and easily through a simple to use natural language interface.
KPS work with over 100 organizations worldwide including Credit Suisse, United HealthCare, Stanford University Hospital and Clinics, Silah Gulf (Bahrain), Contact 121 (Australia) and Greggs ‘the bakers’. Other Public Sector clients include Department of Health, City of Minneapolis, City of Toronto, Aberdeenshire Council, Surrey Police and many others.